Kristin Paredes
St. Petersburg
Summary
Upbeat, dedicated hospitality professional with over 15 years of customer service experience, including 12 years in the high-energy casino industry. Naturally warm and personable, known for creating welcoming environments and ensuring guest satisfaction even under pressure. Well-traveled, with a global perspective gained from visiting over 20 countries, bringing cultural awareness and adaptability to every interaction. Loyal, dependable, and excited to grow into a role that combines guest service with adventure. Seeking to bring my positive attitude, commitment to safety, and passion for delivering exceptional experiences to a Flight Attendant role with United Airlines.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Seminole Hard Rock Hotel & Casino
Tampa
10.2024 - Current
- Deliver exceptional guest service on the casino floor, engaging with hundreds of patrons daily to answer questions, provide directions, and create welcoming experiences.
- Respond rapidly to machine issues and player needs, ensuring minimal disruption and maintaining a smooth operation under pressure.
- Pay out jackpots accurately and efficiently, managing large sums of money while upholding strict compliance and procedural standards.
- Recognized for calm, friendly interactions even during high-stress situations, keeping guests at ease and a warm, approachable demeanor.
Blackjack Dealer
Seminole Hard Rock Hotel & Casino
08.2018 - 10.2024
- Provide a welcoming and entertaining experience in a high-volume, fast-paced casino environment while under high amounts of pressure.
- Manage large sums of money while ensuring strict accuracy, compliance, and integrity.
- Handle diverse personalities daily, diffusing potential conflicts with calm professionalism.
- Multitasking, handling conflict, and difficult guests with ease while still giving upbeat, engaging interactions that keep guests returning..
- In charge of maintaining
accuracy in game procedures, payouts, and guests' behavior while upholding strict adherence to casino policies and gaming guidelines.
Cocktail Server
Seminole Hard Rock Hotel & Casino
11.2013 - 08.2018
- Delivered top-tier service with speed and efficiency, often working late nights, weekends, and holidays.
- Built rapport with a diverse clientele, promptly addressing their needs and concerns..
- Resolved customer issues with empathy and professionalism, protecting the casino’s reputation for exceptional service.
- Consistently recognized for reliability and positive energy and handling customers concerns efficiently and professionally.
Skills
- Customer Safety & Exceptional Guest Service
- Calm Under Pressure & Conflict Resolution
- Adaptability & Quick Thinking
- Attention to Detail & Policy Compliance
- Strong Communication & Leadership
- Team-Oriented with a Positive, Bubbly Attitude
- Available and accustomed to working nights, weekends, and holidays,
Timeline
Customer Service Representative
Seminole Hard Rock Hotel & Casino
10.2024 - Current
Blackjack Dealer
Seminole Hard Rock Hotel & Casino
08.2018 - 10.2024
Cocktail Server
Seminole Hard Rock Hotel & Casino
11.2013 - 08.2018
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