Kristin Pavloski

• Answered office phone to direct inquiries to appropriate individuals.
• Responded to emails promptly and professionally addressing student needs or concerns.
• Greeted office visitors, provided information, and directed to appropriate personnel.
• Created flyers and promotional materials for upcoming events using graphic design software.
• Assisted in organizing and maintaining office files and records.
• Maintained positive working relationship with fellow staff and management.

• Greeted customers and provided menu information.
• Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
• Served and scooped ice cream, following sizing specifications.
• Welcomed and thanked guests to demonstrate appreciation.
• German and English language.
• Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
• Warmly greeted visitors to promote great customer service and positive ordering experience.
• Recommended flavor combinations and desserts to customers, enhancing their dining experience.
• Prepared and served a variety of ice cream flavors and frozen desserts to customers, ensuring high-quality service.

This role was part of a school-work experience program, where I gained practical skills in customer service, communication, and problem-solving. I applied my language studies by assisting guests in German, English, and Italian, while learning how to manage real-world tasks in a professional environment.

• Input customer data into reservation systems and updated to reflect room changes.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Used company badging system to create badges for new employees and visitors.
• Greeted customers, answered general questions and directed to appropriate locations.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.