Kristin Perry
Vancouver,WA
Summary
Dynamic sales professional with over 13 years of experience in retail, banking, and real estate. Recognized for consistently surpassing sales targets and driving revenue growth through effective team leadership and cross-functional collaboration. Expertise in success training, critical risk management, and implementing diverse business systems to enhance operational efficiency. Proven ability to cultivate strong client relationships that foster sustained profitability and long-term business success.
Overview
15
15
years of professional experience
Work History
Sales Manager
WINDANCE BOARDSHOP
Hood River, WA
05.2024 - 10.2025
- Oversee daily operations at the largest hard goods retailer for the wind sport industry in the United States, including staff management, inventory management, and customer service.
- Develop and implement sales strategies to achieve revenue targets, analyzing sales data to optimize product placement and promotional efforts.
- Train, mentor, and supervise store employees, fostering a positive work environment and ensuring adherence to company policies and procedures.
- Manage consignment and equipment sales, advise customers on product selection, and create and process online orders.
- Assist with planning and coordinating events to promote the business and build brand awareness
- Tag and price merchandise, and enter SKUs into the inventory system accurately.
- Account management for online business to business communications with vendor representatives and potential clients.
Client Service Representative
RIVERVIEW COMMUNITY BANK
Vancouver, WA
01.2020 - 05.2022
- Served on a team of five, rotating functions between retail operations and customer service.
- Resolved customer technical issues via email and phone, addressing account lockouts, declined card transactions, and specializing in the identification of fraudulent activity.
- Partnered with IT to perform user testing and data validation during the new systems implementation.
- Prepared weekly reports, pulled financial statements, and provided translation services.
- Trained new hires on systems and processes, as well as handled internal customer support, including resetting passwords and troubleshooting systems.
Teller
HAPO COMMUNITY CREDIT UNION
Vancouver, WA
08.2019 - 01.2020
- Processed financial transactions, including deposits, withdrawals, and loan payments.
- Maintained a balanced cash drawer, and ensured compliance with bank policies and regulations.
- Addressed client inquiries, resolved issues, and promoted bank products and services.
- Provided excellent customer service at each client interaction to build relationships, and encourage account expansion.
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
Realtor
WINDERMERE REAL ESTATE
Vancouver, WA
03.2017 - 05.2019
- Helped facilitate property transactions in the luxury market, negotiating sales and leases on behalf of clients.
- Hosted open houses, maintained listings on MLS, and updated the firm’s website.
- Led seminars to educate clients on lending products, insurance, and the mortgage process.
- Drafted and organized documentation, including sales contracts and leases, ensuring a smooth transaction process.
- Facilitated deals between sellers, buyers and brokers for maximum profits.
- Provided client guidance regarding market conditions, mortgage options, and legal requirements.
Commercial Escrow Assistant
FIDELITY NATIONAL TITLE
Portland, OR
10.2016 - 03.2017
- Worked closely with top-producing escrow officers to clear property titles for commercial real estate transactions in downtown Portland.
- Coordinated with VIP clients, lenders, and other stakeholders to gather necessary paperwork, and ensure timely completion of escrow processes.
- Maintained organized records and documentation, facilitating smooth and efficient closings.
Customer Service Representative
RIVERVIEW COMMUNITY BANK
Vancouver, WA
03.2014 - 04.2016
- Assisted clients with account inquiries, transactions, and problem resolution via phone, email, and in-person interactions.
- Handled routine banking tasks such as deposits, withdrawals, and account maintenance, while ensuring compliance with bank policies and regulations.
- Provided exceptional customer service by addressing client needs promptly and professionally, fostering positive relationships.
Personal Banker II
US BANK
Everett, WA
05.2013 - 12.2013
- Delivered personalized banking services, including opening accounts, processing loans, and cross-selling bank products to meet customer needs.
- Conducted financial assessments to understand clients' goals, and recommended appropriate banking and investment solutions.
- Consistently met sales goals and completed quarterly training to remain abreast of new bank products, services, and policies.
Personal Banker/Assistant Branch Manager
WELLS FARGO
Battle Ground, WA
04.2011 - 12.2012
- Exceeded sales and performance targets as a top producer, receiving a promotion within six months to a branch management position.
- Built relationships with clients, achieving a personal book of business of over 50 accounts.
- Pushed the average client solution target from 3 to 36 daily.
- Coached and mentored junior tellers and bankers on effective relationship management, as well as directed the sales team, setting priorities during daily huddles.
- Proactively enforced fraud-prevention protocols and adherence to regulatory requirements in banking transactions.
- Attended regional meetings to understand the company mission and goals, incorporating leadership directives into branch policies and performance targets.
Education
Bachelor of Arts - Cognitive Psychology
Arizona State University
Tempe, AZ02-2024
Associate of Arts - Cognitive Psychology
Clark College
Vancouver, WA05-2022
Skills
- Sales strategy
- Retail and operations management
- Financial analysis
- Conflict resolution
- Customer service
- Regulatory compliance
- Account management
- Staff training
- Cross-functional team leadership
- Online order processing
- Cash handling
- Data analysis and entry
- Visual merchandising
- Fraud prevention
- Documentation preparation
- Inventory management
Languages
Russian
Professional
Affiliations
- Sponsored Kiteboarder and 2 time Canadian national twintip racing champion.
- Volunteer work for Kiteboard4Cancer, raising donations for cancer survivors within the local community.
References
References available upon request.
Timeline
Sales Manager
WINDANCE BOARDSHOP
05.2024 - 10.2025
Client Service Representative
RIVERVIEW COMMUNITY BANK
01.2020 - 05.2022
Teller
HAPO COMMUNITY CREDIT UNION
08.2019 - 01.2020
Realtor
WINDERMERE REAL ESTATE
03.2017 - 05.2019
Commercial Escrow Assistant
FIDELITY NATIONAL TITLE
10.2016 - 03.2017
Customer Service Representative
RIVERVIEW COMMUNITY BANK
03.2014 - 04.2016
Personal Banker II
US BANK
05.2013 - 12.2013
Personal Banker/Assistant Branch Manager
WELLS FARGO
04.2011 - 12.2012
Bachelor of Arts - Cognitive Psychology
Arizona State University
Associate of Arts - Cognitive Psychology
Clark College
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