KRISTIN PETERSON
Madison,WI
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
International Flight Planner
Jet Aviation
2022.03 - 2024.09
- Collaborated with cross-functional teams to align goals and ensure high end client satisfaction.
- Identified potential risks, implementing mitigation plans to minimize impact on project timelines.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Prioritized schedules to meet VIP client goals and overall customer satisfaction.
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
- Managed successful day-to-day operations for all projects by maximizing productivity from available resources.
- Developed strong relationships with stakeholders, ensuring clear communication and timely resolution of issues.
- Streamlined communication channels for enhanced collaboration between departments during the planning stages of all charters.
- Implemented best practices in planning methodologies, resulting in increased efficiency and effectiveness across all departments.
- Regularly provided expert guidance on industry trends and regulatory compliance requirements during the planning process.
FBO General Manager
Wisconsin Aviation
2021.08 - 2022.03
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Manager, Control Center Operations
American Airlines
2007.08 - 2021.04
- Accomplished multiple tasks within established timeframes.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Associate of Arts - Arts And Sciences
University of Wisconsin-Milwaukee
Milwaukee12.2022
FAA Aircraft Dispatch Certificate -
Higher Power Aircraft Dispatch
Dallas07.2013
Skills
- Project Management
- Communications management
- Contingency Planning
- Critical Thinking
- Team Leadership and Motivation
- Microsoft Office
- Creativity and Adaptability
- Decision-Making
- Client Relations
- Scheduling
- Event Planning
- Logistics Management
Certification
- Licensed FAA Aircraft Dispatcher- 2013
Timeline
International Flight Planner
Jet Aviation
2022.03 - 2024.09
FBO General Manager
Wisconsin Aviation
2021.08 - 2022.03
Manager, Control Center Operations
American Airlines
2007.08 - 2021.04
Associate of Arts - Arts And Sciences
University of Wisconsin-Milwaukee
FAA Aircraft Dispatch Certificate -
Higher Power Aircraft Dispatch
- Licensed FAA Aircraft Dispatcher- 2013
Similar Profiles
Kevin CalixKevin Calix
Ground Support Agent at Jet AviationGround Support Agent at Jet Aviation
Mark LomtongMark Lomtong
Maintenance Manager / Dassault Falcon 900 EX Easy at Jet AviationMaintenance Manager / Dassault Falcon 900 EX Easy at Jet Aviation
Ari HidayatAri Hidayat
Maintenance Quotation Specialist at Jet AviationMaintenance Quotation Specialist at Jet Aviation