Kristin Piliafas
Grand Blanc,MI
Summary
Detail-oriented Compliance Officer dedicated to improving policies and procedures in all business areas. Hardworking and driven with quality-focused and proactive approach. Bringing 21 years of experience in the customer service and gaming industries. Taking pride in being focused on maximizing company compliance with applicable laws and standards. Knowledgeable about internal controls, process evaluations and procedural reviews. Proficient in SharePoint document structure.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Compliance Officer
Little River Casino Resort
04.2023 - Current
- Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
- Reduced the risk of financial penalties by conducting thorough internal audits on a regular basis.
- Streamlined reporting processes for improved efficiency in submitting data to regulatory agencies.
- Ensured timely identification of potential issues by establishing robust monitoring systems and controls.
- Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
- Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
- Implemented successful remediation efforts following audit findings, minimizing adverse consequences for the organization.
- Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Prepared and submitted regulatory filings in timely manner.
Table Games Shift Manager
Little River Casino Resort
03.2010 - 04.2023
- Enhanced customer experience by implementing efficient table game procedures and maintaining a professional atmosphere.
- Increased overall efficiency by streamlining shift schedules and coordinating staff assignments.
- Improved employee performance with regular coaching, feedback, and performance evaluations.
- Maintained gaming integrity, ensuring adherence to casino policies and regulatory requirements.
- Ensured guest satisfaction by addressing any concerns or disputes promptly and professionally.
- Developed strong relationships with high-value players to maintain their loyalty and encourage repeat visits.
- Coordinated communication between floor staff, dealers, cage personnel, security officers for seamless operations during shifts.
- Monitored employee morale closely by fostering a positive work environment that encouraged teamwork among team members.
- Participated in hiring decisions for new employees by conducting interviews alongside human resources representatives.
- Coordinated staff schedules, rotations and breaks.
- Monitored gaming operations continuously to check on dealers and players.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
Customer Service Representative
Matt Wettmore State Farm Agency
08.2018 - 12.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Table Games Floor Supervisor
Little River Casino Resort
07.2005 - 03.2010
- Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
- Streamlined dealer rotation schedules for greater efficiency and improved team morale.
- Promoted responsible gaming by closely monitoring player behavior and intervening when necessary.
- Assisted in the training and development of new dealers, resulting in increased dealer proficiency and game knowledge.
- Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.
- Maximized profitability by effectively managing chip inventory, game pace, and staffing levels during peak times.
- Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
- Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.
Education
Associate of Science - Business Administration And Management
West Shore Community College
Scottville, MI05.2024
No Degree - Dental Assisting
Northwestern Michigan College
Traverse City, MI09.1999
No Degree - Management Information Systems
West Shore Community College
Scottville, MI09.1998
High School Diploma -
Onekama Consolidated Schools
Onekama, MI05.1997
Skills
- Risk Management
- Auditing Processes
- Internal Controls
- Regulations Enforcement
- Reporting Requirements
- Investigations Skills
- Compliance Reviews
- Internal Audits
- Document Review
- Critical thinking
- Continuous learning
- Anti-money laundering
- Team leadership
- Organizational skills
- Conflict resolution
- Relationship building
- Attention to detail
- Emotional intelligence
- Time management
- Problem solving
- Adaptability
- Documentation review
- Human Resources Support
- Business Intelligence
Certification
- Licensed P&C Insurance Producer - 2018 until current
Timeline
Compliance Officer
Little River Casino Resort
04.2023 - Current
Customer Service Representative
Matt Wettmore State Farm Agency
08.2018 - 12.2018
Table Games Shift Manager
Little River Casino Resort
03.2010 - 04.2023
Table Games Floor Supervisor
Little River Casino Resort
07.2005 - 03.2010
Associate of Science - Business Administration And Management
West Shore Community College
No Degree - Dental Assisting
Northwestern Michigan College
No Degree - Management Information Systems
West Shore Community College
High School Diploma -
Onekama Consolidated Schools
Similar Profiles
David PeteDavid Pete
Security Supervisor at Little River Casino ResortSecurity Supervisor at Little River Casino Resort
Amanda CantuAmanda Cantu
Credit Representative at Little River Casino ResortCredit Representative at Little River Casino Resort
Aaron Milhorn SRAaron Milhorn SR
Director of Facilities at Bear River Casino ResortDirector of Facilities at Bear River Casino Resort