Kristin Poulin
Mechanic Falls,ME
Summary
Accomplished Supervisor at Central Maine Medical Center with a proven track record of enhancing team efficiency and patient satisfaction. Expert in staff management and complex problem-solving, demonstrating adaptability and organizational skills. Achieved significant improvements in workflow and inter-departmental collaboration, fostering a goal-oriented and results-driven environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor
Central Maine Medical Center
09.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved patient satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Day to Day Banker
TD Bank
11.2021 - 09.2022
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Patient Service Contact Center Representative
Central Maine Medical Center
12.2018 - 11.2021
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by patients for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
Server/Bartender
Schemengee's Bar & Grille
06.2017 - 06.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Hostess/Server/Bartender/Service Assistant
Longhorn Steakhouse
05.2016 - 04.2018
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously. Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Managedd multiple tables simultaneously without compromising service quality.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
Manager
Stephens Pizza
11.2014 - 05.2016
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established team priorities, maintained schedules and monitored performance.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Education
High School Diploma -
Edward Little High School
Auburn, ME06.2012
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Processes and procedures
- Schedule development
- Adaptability and Flexibility
- Organizational Skills
- Complex Problem-Solving
Certification
- Foundations of Leadership, Central Maine Medical Center - February, 2024.
Timeline
Supervisor
Central Maine Medical Center
09.2022 - Current
Day to Day Banker
TD Bank
11.2021 - 09.2022
Patient Service Contact Center Representative
Central Maine Medical Center
12.2018 - 11.2021
Server/Bartender
Schemengee's Bar & Grille
06.2017 - 06.2018
Hostess/Server/Bartender/Service Assistant
Longhorn Steakhouse
05.2016 - 04.2018
Manager
Stephens Pizza
11.2014 - 05.2016
High School Diploma -
Edward Little High School
- Foundations of Leadership, Central Maine Medical Center - February, 2024.
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