Kristin Prince
Grand Blanc,MI
Summary
Detail-oriented and methodical Job Title offering Number years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Quality-driven Job Title with proven record of excellent job performance. Manages projects at each stage with diligent and attentive approach, carefully checking details and testing assumptions. Skilled in training junior personnel in principles and practices.
Results-driven Job Title with strong attention to detail and desire to help transform business operations. Dedicated to quickly increasing profitability and reducing expenditures through general ledger entries and account reconciliations. Expert in processing payments to minimize outstanding debt, excess fees and interest. Knowledgeable in verifying information within accounting ledger against vendor information to maintain payment accuracy.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.
Overview
33
33
years of professional experience
Work History
Billing Specialist
Michigan Vision Institute
Flint , MI
03.2013 - 08.2022
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Reconciled past due accounts achieving Number% reduction in outstanding invoices.
Ophthalmic Technician
Michigan Vision Institute
Flint, MI
03.2013 - 08.2022
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Measured and recorded visual acuity and color vision testing.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Performed lensometry and sit-lamp examinations.
- Assisted physician with laser procedures for vision corrective actions.
- Measured corneal curvature using keratometer to determine axis and extent of astigmatism.
- Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Identified issues during preliminary exam and addressed concerns with physician.
- Assessed patients for eye issues and checked visual acuity, color plates and papillary function.
- Cleaned or sterilized ophthalmic or surgical instruments.
Vision Center Manager
Walmart Vision Center
Saginaw, MI
04.2010 - 03.2013
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
- Explained prescriptions, optical terminology, and products to customers.
- Oversaw optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
- Monitored general store systems, inventory databases, and operations to quickly identify and resolve issues or concerns.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Supervised and managed opticians using feedback, constructive conversations, and leading daily activities on sales floor.
- Checked finished eye wear to maintain optical standards, customer requirements, and special requests.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Effectively supervised staff of Number personnel by implementing company policies, protocols, work rules and disciplinary action.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staff morale and reduced employee turnover by Number%.
Optician
Walmart Vision Center
Owosso, MI
10.2007 - 04.2010
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Contacted patients when eyeglasses or contact lenses arrived in store and used Tool to assist with final fitting.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Managed check-in and check-out procedures, verified patient information and submitted lens orders.
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Prepared work orders outlining all specifications for new lenses and frames.
- Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
- Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
- Completed facial measurements such as temple length, bridge size and vertex distance.
Vision Manager
D.O.C Eyeworld
Burton, MI
05.1999 - 09.2007
- Explained prescriptions, optical terminology, and products to customers.
- Oversaw optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Monitored general store systems, inventory databases, and operations to quickly identify and resolve issues or concerns.
- Supervised and managed opticians using feedback, constructive conversations, and leading daily activities on sales floor.
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Checked finished eye wear to maintain optical standards, customer requirements, and special requests.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed overstocking, restocking and inventory control procedures during Type shift.
- Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
Education
Science Education
Saginaw Valley State University
Bay City, MIDiploma - General Studies
Kearsley High School
Flint, MI05.1999
Skills
- Stop Payments
- Billing Dispute Resolution
- Equipment Monitoring and Troubleshooting
- Google Drive
- Medical Billing and Collections
- Account Posting
- Records Organization and Review
- Claim Processing
- Customer Contact
- Adding, Calculating and Billing Machines
- Charge Slips
- Financial Documentation
- Categorizing and Classification
- Sales Tickets
- Itemized Statement Preparation
- Information Updates
- Billing Systems and Software
Timeline
Billing Specialist
Michigan Vision Institute
03.2013 - 08.2022
Ophthalmic Technician
Michigan Vision Institute
03.2013 - 08.2022
Vision Center Manager
Walmart Vision Center
04.2010 - 03.2013
Optician
Walmart Vision Center
10.2007 - 04.2010
Vision Manager
D.O.C Eyeworld
05.1999 - 09.2007
Science Education
Saginaw Valley State University
Diploma - General Studies
Kearsley High School
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