Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Kristin Quintana

Post Falls,ID

Summary

Service-driven Head Bartender with Management experience.

My 25 year experience in the beverage industry has provided me with the skills, mind-set and knowledge to effectively and efficiently manage staff and full operations of a bar and restaurant.

I am well known in Northern Idaho. My customer base follows me, increasing revenue for establishments that employ me.

My ultimate focus and personal goal is to create a venue that people look forward to attending. This involves team effort and dedication, with a focus on hospitality and quality.

I am absolutely confident in my ability. I would appreciate the opportunity to help make your business the best it can be.

Overview

8
8
years of professional experience

Work History

Lead Bartender

Falls Club
04.2018 - 04.2023
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift.
  • Consulted with managers to organize special events and promotions.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar.
  • Served high customer volumes during special events, nights, and weekends.
  • Recruited and trained new bartenders and barbacks to help maintain a cohesive, energized team.
  • Held meetings with staff to work through personal or work related issues.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.


Bar Manager

Enoteca
08.2015 - 10.2018



  • Purchased beverage stock and handled all inventory needs.
  • Designed beverage menus. Developed craft cocktails.
  • Maintained highest standards for beverage quality and service.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Promoted local brewery distribution on a regional level.
  • Managed all day-to-day operations within budgeted guidelines.
  • Selected wine, beer and alcohol products based on customer feedback and local product availability.
  • Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Developed and promoted a "cigar, bourbon club" and promoted game nights, with great success.

Education

Associate of Arts - Social Work

North Idaho College
Coeur D'alene, ID

High School Diploma -

Post Falls High School
Post Falls, ID

Skills

  • Complex Problem-Solving
  • Cost Control
  • Bar Management
  • Sales Promotion
  • Staff Training
  • Health Codes Compliance
  • Vendor Relationship Management
  • Guest Interaction
  • Service-Oriented Mindset
  • Liquor, Beer, and Wine Knowledge
  • Engaging Personality
  • Highly Reliable

Hobbies

I love to cook for family and friends, garden and hike.

Timeline

Lead Bartender

Falls Club
04.2018 - 04.2023

Bar Manager

Enoteca
08.2015 - 10.2018

Associate of Arts - Social Work

North Idaho College

High School Diploma -

Post Falls High School

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Kristin Quintana