Summary
Overview
Work History
Education
Skills
Timeline
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Kristin Rahm

SAINT CLOUD,MN

Summary

Dynamic Office Coordinator with a proven track record at Central Minnesota Endodontics, PA, enhancing client satisfaction through exceptional customer service and effective schedule coordination. Skilled in office management and data entry, I streamlined workflows, improved communication, and fostered team collaboration, contributing to increased productivity and a positive work environment.

Overview

35
35
years of professional experience

Work History

Office Coordinator

Drs. Milbert and Johnson
01.2020 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Reconciled account files and produced daily reports.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Office Coordinator/Office Manager

Central Minnesota Endodontics, PA
10.1992 - 01.2020
  • Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
  • Collaborated with various departments to streamline processes and improve interdepartmental communication.
  • Enhanced communication within the team through regular meetings and detailed reporting.
  • Reconciled account files and produced monthly reports.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
  • Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
  • Coordinated company events, fostering team building and boosting overall morale.
  • Created and implemented secure filing systems for sensitive employee and client documents.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Ensured timely completion of projects by monitoring progress and facilitating collaboration among team members.
  • Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
  • Completed bi-weekly payroll for 15 employees.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Kept high average of performance evaluations.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Receptionist

John D. Nydahl, D.D.S., PA.
09.1990 - 10.1992
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Maintained confidentiality of information regarding clients and company.

Education

No Degree - Elementary Education

St. Cloud State University
St. Cloud, MN

Skills

  • Schedule coordination
  • Office administration
  • Office management
  • Client support
  • Administrative support
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Relationship building
  • Professional telephone demeanor
  • Customer satisfaction
  • Appointment scheduling
  • Microsoft Office Suite

Timeline

Office Coordinator

Drs. Milbert and Johnson
01.2020 - Current

Office Coordinator/Office Manager

Central Minnesota Endodontics, PA
10.1992 - 01.2020

Receptionist

John D. Nydahl, D.D.S., PA.
09.1990 - 10.1992

No Degree - Elementary Education

St. Cloud State University

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Kristin Rahm