Kristin Ramirez
Merced,USA
Summary
Personable Anti Trafficking Housing Specialist committed to maintaining positive communications and relationships with clients, property managers, landlords and housing agencies in Turlock, Merced, Mariposa, Stockton and Tuolumne county . Expertise in providing housing coordination services, supporting clients in maintaining independent housing goals and performing thorough housing inspections. Excellent case management, recordkeeping, and problem-solving capabilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Anti Trafficking Housing Specialist
International Rescue Committee, IRC
03.2024 - Current
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Assisted applicants in filling out housing applications and verifying assets.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Collaborated with property managers to ensure smooth transitions for new tenants moving into their homes.
- Educated landlords on fair housing laws and regulations, fostering an environment of equal opportunity for all applicants regardless of race or socioeconomic status.
- Helped clients find permanent or temporary housing.
Property Manager
Pink door storage
07.2022 - 01.2023
- Office duty's
- Customer service
- Accounts payable
- Marketing
- Sales
- Computer Software knowledge
- Bank runs
- Answering and Handling Customer Files
- Charging & refunding customers
- Customer acknowledgment
- Answering & returning customer calls
- Order office supplies
- Organizing and utilizing office files
- Keeping track of dates of customers
- Customer service with a smile
Administrative Office Assistant
Merced River RV Resort
02.2021 - 12.2022
- Answering and Handling Customer Files
- Charging & refunding customers
- Customer acknowledgment
- Answering & returning customer calls
- Order office supplies
- Organizing and utilizing office files
- Keeping track of dates of customers
- Customer service with a smile
Office Administrator/Property Manager
Purely Storage
01.2021 - 06.2022
- Administer and maintain daily front office operations, including greeting clients, responding to phone calls, and performing billing tasks with 100% accuracy
- Point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands
- Manage relationships with vendors, service providers, and landlord, ensuring that all items are invoiced and paid on time
- Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved, and that clerical functions are properly assigned and monitored
Sales Representative
Elite Uniforms
09.2020 - 12.2021
- Sales associate
- Customer service
- Inventory specialist
- Money handling
- Lead Associate
- Customer order
Customer Service Representative
The Home Depot
01.2021 - 02.2021
- Cashier
- Sales floor
- Customer pick up
- Fork lift operator
- Garden center associate
- Sales floor pick up orders
Store Manager
Spirit Halloween
08.2018 - 09.2020
- Hire and train staff
- Compose shift schedules and run payroll
- Organize orders and inventory
- Track and increase sales
- Interact with vendors and suppliers
Property Manager/Realtor
Awi Management Corporation
04.2020 - 07.2020
- Marketing
- Tenant Relations
- Facilities Management
- Employee Relation
- RD& Tax Credit Knowledge
Customer Service Assistant
Ross Dress for Less
08.2018 - 04.2019
- Sales
- Cashier
- Backroom
- Sales floor
Customer Service Manager
Walmart
06.2015 - 08.2017
- Sales
- Cashier
- Sales floor
- Audits
- Schedules
Cashier and Salesperson
Staples
11.2012 - 06.2014
- Cashier
- Sales floor
- Customer service
Education
High School Diploma -
Merced High School
01.2007
Skills
- Sales
- Microsoft Office
- Organizational Skills
- Microsoft Excel
- Cash Handling
- Microsoft Word
- Front Desk
- Retail Sales
- Cashiering
- Hospitality management
- Hospital experience
- Property Management
- Payroll
- Accounts Payable
- Google Docs
- Section 8
- OneSite
- LIHTC
- Power tools
- Hospitality
- CLD
- Multi-line phone systems
- Fair Housing Regulations
- Office Management
- Administrative Experience
- Windows
- Accounts receivable
- Human Resources
- Customer service
- Computer skills
- Pricing
- Supervising experience
- Affordable Housing Knowledge
- Affordable housing
- Tenant rights
- Case Management
Certification
- ServSafe, 12/01/21
- First Aid Certification
- Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Administrative assistant/receptionist, Completed, 12/01/21, Using basic scheduling and organizational skills in an office setting
- Management & leadership skills: Impact & influence, Proficient, 12/01/21, Choosing the most effective strategy to inspire and influence others to meet business objectives
Timeline
Anti Trafficking Housing Specialist
International Rescue Committee, IRC
03.2024 - Current
Property Manager
Pink door storage
07.2022 - 01.2023
Administrative Office Assistant
Merced River RV Resort
02.2021 - 12.2022
Office Administrator/Property Manager
Purely Storage
01.2021 - 06.2022
Customer Service Representative
The Home Depot
01.2021 - 02.2021
Sales Representative
Elite Uniforms
09.2020 - 12.2021
Property Manager/Realtor
Awi Management Corporation
04.2020 - 07.2020
Store Manager
Spirit Halloween
08.2018 - 09.2020
Customer Service Assistant
Ross Dress for Less
08.2018 - 04.2019
Customer Service Manager
Walmart
06.2015 - 08.2017
Cashier and Salesperson
Staples
11.2012 - 06.2014
- ServSafe, 12/01/21
- First Aid Certification
- Food Handler Certification
High School Diploma -
Merced High School
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