Highly committed Medical Assistant with 12 years of superior performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Offers strong dedication to work with confidentiality. Excellent communication skills.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Middle Tennessee Urology Specialists
09.2017 - Current
Managed up to 80 calls in single work day.
Sanitized, restocked, and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Obtained client medical history, medication information, symptoms, and allergies.
Performed medical records management, including filing, organizing and scanning documents.
Collected and documented patient medical information such as blood pressure and weight.
Called and faxed pharmacies to submit prescriptions and refills.
Documented vital signs and health history for patients in clinic and hospital environments.
Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Completed clinical procedures and gathered patient data for interpretation by physician.
Taught patients about medications, procedures, and care plan instructions.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Prepared lab specimens for diagnostic evaluation.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Oriented and trained new staff on proper procedures and policies.
Measured patient pulse oximetry.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Implemented care and efficiency improvements to support and enhance office operations.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Surgery Scheduling.
Medical Records Processing.
Short Term Disability/FMLA Paperwork.
Phone Operator.
Some IT work for Phone System.
Schedule Hospital Imaging Procedures.
Medical Assistant
Upper Cumberland Urology Associates
11.2011 - 09.2017
Managed up to 60 or more calls daily.
Rest is same as current employment.
Education
Vocational - Medical Assistant
Fortis Institute
Cookeville, TN
07.2011
High School Diploma -
Oakland Highschool
Murfreesboro, TN
05.2002
Skills
Microsoft Outlook
Customer Relationship Management
Pharmacy Relations
Time Management
Patient Toileting
EMR Systems
Phlebotomy
Foley Catheter Insertion and Removal
Using Scales
Mobile Device Operation
Charting Expertise
Patient Relations
Centrifuge Operation
Mobility Assistance Needs Understanding
Clinical and Operational Judgement
Customer Service
Advanced Anatomy Knowledge
Sterile Procedures and Techniques
Social Perceptiveness
Clinical Applications
Prepare Treatment Rooms
Stocking Supplies
Instructing
Pipetting
Patient Oral Care
Completing Insurance Forms
Health Care System
Coordination
Venipuncture Expertise
Direct Patient Care
Writing
Patient Management
General Housekeeping Abilities
Proper Sterilization Techniques
Active Listening
Speaking
Catheter Change and Preparation
Specimen Collection
Complex Problem-Solving
Restocking Lab Supplies
Learning Strategies
Documentation Procedures Expertise
Sterilize Instruments
Human Anatomy and Physiology
Team Management
Multi-Line Telephone System Operation
Cleaning and Sanitizing
Assisting with Physical Exams
Medical Procedures Understanding
Simple Dressings
Communicating with Patient Families
Computer Skills
Medical Terminology
Work well without Supervision
Maintains clean & safe work environment
Self Motivated
Able to multitask multiple projects at one time, resulting in smoothly run operations