Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Kristin Reaume

Townsend,DE

Summary

Diligent Manager bringing 7+ years of experience in operations, production management, organizational development and team building within diverse industries. Proficient in planning, coordinating and executing successful production strategies. Adept at improving operational stability, efficiency and profitability. Team-minded individual works well with senior stakeholders and effectively prioritize tasks.

Overview

20
20
years of professional experience

Work History

Operations Manager

Brandywine Valley SPCA
New Castle, DE
06.2022 - Current
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified procedure or process changes required to improve performance and productivity.
  • Worked in matrix management environment with oversight of division level managers, operations, shelter operations and animal care.
  • Kept an open line of communication with the shelter office staff, kennel staff, medical staff, and upper management.
  • Performed all shelter personnel reviews. Provided recommendations for hiring and dismissing of personnel.
  • Review and print inventory & population report for all BVSPCA locations. Move animals through process quickly and efficiently.
  • Oversee and manage adoptions, intakes, and outcomes.
  • Make decisions proactively and with critical thinking.
  • Manage the customer service experience.
  • Order supplies and inventory. Assist in inventory management, and control budget for inventory.
  • Create staff schedules, check timeclock, and submit payroll for shelter staff.
  • Provide feedback to staff through employee counseling.
  • Manage workflow to create efficiencies. Create, maintain, and organize shelter records.
  • De-escalate situations when needed. Make decisions that reduce liability.
  • Assist in the management of the foster, rescue, and transfer programs in addition to other shelter programs including the Safety Net Program, Animal Enrichment, Behavior, Lifesaving, special events, and/or other programs.

Accounting Assistant/Social Media Manager

Anaconda Protective Concepts
Newark, DE
08.2018 - 04.2022
  • Gather and assure accuracy of technician and office personnel weekly time cards.
  • Input weekly time cards using QuickBooks.
  • Managing Technician Work Acknowledgement essays through Fleetmatics.
  • Ensure all jobs/service calls are entered by technicians and then process invoices for service calls, jobs and inspections. Maintain customer, vendor and employee files.
  • Maintain customer, vendor and employee files
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Analyzed and reported social media and online marketing campaign results.
  • Increased customer engagement through social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.

Functional Support Admin II

Siemens Healthineers
Newark, DE
04.2013 - 08.2018
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Store Manager

Pet Kare
Bear, DE
10.2007 - 12.2017
  • Managed inventory control, cash control and store opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Coached sales associates on product knowledge by using wide variety of training tools.

Education

Bachelor of Arts - Psychology

Neumann University
Aston Mills, PA
05.2012

Skills

  • Microsoft Office
  • Staff Training
  • Sales Promotion
  • Business Leadership
  • Intuit QuickBooks
  • Administrative Management
  • Microsoft Excel
  • Hiring and Onboarding
  • Maintaining Compliance
  • Microsoft Windows
  • Customer Service
  • Google Drive

Timeline

Operations Manager

Brandywine Valley SPCA
06.2022 - Current

Accounting Assistant/Social Media Manager

Anaconda Protective Concepts
08.2018 - 04.2022

Functional Support Admin II

Siemens Healthineers
04.2013 - 08.2018

Store Manager

Pet Kare
10.2007 - 12.2017

Bachelor of Arts - Psychology

Neumann University

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Kristin Reaume