KRISTIN REDMOND
Chicago,Il
Summary
Dynamic Sales Executive with 24 years of experience in the industry supplying elevated levels of customer service while increasing revenues. Personable communicator focused on exceeding client expectations. Excellent communication and listening skills. Manages tasks with accuracy and efficiency. Diligently pursuing and converting new leads to enhance revenue streams. Energetic and committed to top performance. Accomplished Business Development Manager with solid record directing sales and marketing activities. Persuasive negotiator with diplomatic communication style and relationship-building expertise. Collaborative professional committed to providing clients with reasonable, business-smart solutions to common issues.
Overview
25
25
years of professional experience
Work History
Sales_ Business Development Manager
Bollore Logistics
01.2024 - Current
- Enhancing existing business by increasing revenue from six accounts in my territory by 10-50%
- Additionally, I onboarded four new accounts in the last two quarters
- Selling new services and value-added services to meet the existing and new business's sales budgets
- Prospected and qualified accounts to promote future growth and revenue targets with the US Midwest region
- Record all meeting interactions, comments, and actions, in Concerto CRM
Sr Commercial Account Executive
PayCargo LLC
10.2022 - 06.2023
- Building and growing relationships with existing businesses
- Increasing revenue by 20% by providing new offerings and incentives
- Converting leads into opportunities that provide growth of 30% in the existing territory
- Onboarded 10 new accounts during my tenure
- Partner with colleagues and Management on strategy and tactics as needed
- Earning trust and respect from customers leads to increased transactional activity
- Responsible for educating prospects and updating existing accounts with marketing materials to provide solutions to challenges for both payable and receivable transactions
- Provide monthly principal reports that measure success or evaluate reasons for loss and actions to take for improvement
- Record all meeting interactions, including complaints, comments, and actions, in Salesforce CRM
Sr. Account Executive
CMA-CGM
07.2020 - 10.2022
- Facilitated relationships with target accounts through the implementation of proven networking methods
- Analyzed market trends to support and grow existing books of business
- Recognized and resolved compound problems that affected upper-level management and business initiatives
- Demonstrated products and features to customers, answered questions, and overcame objections
- Utilized multiple marketing strategies to improve profitability
- Worked together with Trade/ Pricing to secure business through RFPs and spot quotes to secure based on needed allocation and service
- Managed RFQs annually and Negotiated Contracts with internal Trade, Legal, and Contract compliance team members
- Contributed to annual revenue goals by selling new services and value-added services to meet the sales budget
- Supplied leads to affiliate CEVA Logistics and coordinated introductions to enable cross-sell revenue
Account Executive
Seaboard Marine
08.2014 - 03.2019
- Prospect accounts to promote future growth and revenue within the designated territory
- Maintaining and improving the value of existing accounts
- Negotiate contracts and Standard Quotes with BCOs and NVOCC clients
- Monitor contract fulfillment and space allocation
- Converting leads into opportunities that provide growth of 30% in the existing territory
- Stay current on import/export regulations, market trends, and pricing to meet quarterly goals and budget
- Supply advice on transportation options or shipping routes
- Keep records of customer interactions with internal CRM platforms, recording details of inquiries, complaints, or comments, as well as actions taken
Account Manager
OOCL Logistics
07.2012 - 07.2014
- Prospected accounts to promote future growth and revenue targets with the US Midwest region
- Contributed to annual revenue goals by selling new services and developing new accounts
- Maintained and improved the value of existing business and customer relations in the designated territory based on trade and regional sales plan goals
- Formed partnerships with vendors to generate competitive pricing and increase opportunities within the market
- Collaborated daily with the Management and customer service team to ensure all customer inquiries were managed promptly and efficiently
- Utilized our internal system for daily communication with OOCL Logistics and our customers
- Continually communicated with our overseas colleagues and local operations to better service our customers
- Creating standard operating procedure documents for new accounts and amending existing accounts by working directly with sales and the customer
- Monitoring the Invoicing registry and ensuring all invoices are sent out promptly
- Follow up on weekly aging reports
- Improve company profitability by promoting and selling other value-added services in their supply chain
Import Client Solutions representative
OOCL Limited
02.2000 - 02.2009
- Responded to customs, customer, and internal requests and notices about classification and documentation requirements to support import regulations
- Notify customers of availability, delays, or holds of cargo
- Confirm door delivery date and time and register in the online system
- Monitor the last free day at the terminal/ramp
- Supply rail release instructions
- Arrange dispatch for carrier-controlled import door shipments and issue transportation job orders on all carrier and customer-controlled nominated shipments
- Monitor customs clearance and regulatory holds of cargo
- Follow up with the customer and communicate potential demurrage due to custom holds or delays
Education
Graduate -
Amos Alonzo Stagg H.S.
Palos Hills, ILSkills
- Planning
- Prioritizing
- Multitasking
- Selling
- Negotiation
- Customer Service
- Personal Service
- Effective oral communication
- Effective written communication
- Organization
- Time management
- Flexibility
- Adaptability
References
- Bill Laird, Director Midwest Sales, Seaboard Marine, 630-550-6426, Bill.Laird@seaboardmarine.com
- Tricia Biagi, Vice President Sales, Central Region, OOCL Logistics, 630-338-9004, Tricia.Biagi@oocllogistics.com
- Lissa Johnson, Midwest Sales Executive, 708-307-5890, Lissa.Johnson@MSC.com
Timeline
Sales_ Business Development Manager
Bollore Logistics
01.2024 - Current
Sr Commercial Account Executive
PayCargo LLC
10.2022 - 06.2023
Sr. Account Executive
CMA-CGM
07.2020 - 10.2022
Account Executive
Seaboard Marine
08.2014 - 03.2019
Account Manager
OOCL Logistics
07.2012 - 07.2014
Import Client Solutions representative
OOCL Limited
02.2000 - 02.2009
Graduate -
Amos Alonzo Stagg H.S.
Similar Profiles
SIREESHA PRATAPASIREESHA PRATAPA
Logistics Coordinator at Bollore LogisticsLogistics Coordinator at Bollore Logistics
JOHANN VIGGIANIJOHANN VIGGIANI
Operations Team Lead | LVMH at CEVA Logistics - Bollore LogisticsOperations Team Lead | LVMH at CEVA Logistics - Bollore Logistics
Muhammad Arif Bin Salam Muhammad Arif Bin Salam null
Quality Inspector at Bollore LogisticsQuality Inspector at Bollore Logistics