Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Admin Analyst II ( Family Support Center Director)
Department of Community Resources and Services Office of Children and Families
09.2022 - Current
Analyze, evaluate, implement evidenced based research
Develop trainings for county /state government and private- companies to improve staff retention, program management and promote a positive work culture
Develop and implement Saas training manuals, procedures and policies
Coordinator conferences with an average 300-500 participants
Manage state, federal and private grants cradle to grave
Conduct quarterly record reviews for state and county grant
Process monthly and quarterly reports grant funding entities
Responsible for procurement and contracts for vendors
Review data gathered for discrepancies, create action plans
Serve as the Administrator of the county registration system, tracks payments, refunds, attendance records
Collaborate with interdepartmental teams on county initiatives, and state initiatives
Research new state and federal and private grant opportunities
Monitor integrity of complex state and county funded grants regulations; maintain records of grant requirements and created solutions to overcoming adverse discrepancies to ensure organization remained compliant
Supported departmental communication and training program development and implementation.
Demonstrated operational knowledge of Microsoft Office programs such as Excel, PowerPoint and Outlook.
Performed numerous administrative and technical support functions that enhanced program effectiveness.
Provided multifaceted project development support.
Human Services Specialist (Training Coordinator)
Howard County Department Of Resources And Services
11.2017 - 09.2022
Developed adult education program for special needs adults
Facilitator for all in person and virtual training sessions
Supervise, coach and mentor 15 state certified contracted trainers, 5 direct report staff
created and implemented high quality trainings on trauma, resiliency, staff retention,
Answered high volume of calls and provided assistance through effective listening and question response skills.
Participated in trainings and seminars to improve skills set and knowledge.
Adhered to strict local and state laws and site-specific procedures to quality.
Described procedures, requirements and benefits to clients and interested parties.
Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
Utilized complex management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
Acted as mandatory reporter of abuse.
Interviewed applicants for services and supported application completion as necessary.
Met with programs to conduct assessments of current situations and establish what needs to address.
Assessed barriers, strengths and needs of each program and worked quickly to remediate.
Assisted with writing job postings and job descriptions for boards.
Principal
Chesterbrook Academy
08.2015 - 11.2017
Led, mentored, and supervised a staff of 22 personnel in the early education system
Efforts included hiring, assisting in state certification and state licensing for new staff, maintaining state licensing requirements for staff
Implementing a mentorship program for newly acquired staff and volunteers
Planned and coordinated all human resources activities; processed personnel actions, time & attendance, and evaluations via the school, county and state requirements
Conducted continuous analysis on all classroom activities; applied supportive guidance and evaluative methods to ensure that the classroom and school program was being appropriately measured in accordance with county and state certification requirements
Managed the weekly, monthly and annual school expense budget; Increased school revenue by 100,000 in the first year of employments and received the Inner Circle Award for Excellence in 2016
Monitored trends within educational standards; incorporated diversification measures to be an inclusive program with in the state
Planned, directed, and implemented fundraising opportunities with in the county to increase the ability to purchase materials, award scholarships and provide and parent teacher appreciation days
Developed curriculum-based lesson plans to increase use of trauma informed care and strength-based teaching strategies.
Director
Learning Center Management Schools
02.2014 - 11.2017
Conducted continuous analysis on all classroom activities; applied supportive guidance and evaluative methods to ensure that the classroom and school program was being appropriately measured in accordance with county and state certification requirements
Led, mentored, and supervised a staff of 18 personnel
Efforts included hiring, assisting in state certification and state licensing for new staff, maintaining state licensing requirements for staff
Implementing a mentorship program for newly acquired staff and volunteers
Managed the weekly, monthly and annual school expense budget; Developed curriculum-based lesson plans to increase use of trauma informed care and strength-based teaching strategies.
Teacher/Curriculum Program Manager
CrossRoads Child Development Center
06.2012 - 02.2014
Encouraged curiosity, exploration and problem-solving appropriate to children's development levels
Operated School based off validations for MSDE accreditation program
Conducts trainings and mentored staff, consistently improving performance
Resolves staff and parent disputes through constructive problem-solving techniques
Lesson planning implementation
Performed student performance analysis, quarterly, and annually
Managed the weekly, monthly and annual school expense budget.
Teacher (Pre-k-3rd grade Spanish)
Archdiocese of Baltimore Resurrection St. Paul School
09.2010 - 06.2012
Planning and preparing lessons
Encouraging student participation
Researching and developing new teaching materials
Research and implementing new teaching methods
Marking student work and recording performance
Setting assessments and overseeing examinations.
Education
Bachelor of Arts - Education/Spanish
University of Maryland - College Park
College Park, MD
12.2008
Skills
Administrative Management
Administrative Procedures
Analytics and SEO
Comprehensive Briefings
Active Listening
Individualized Lesson Plans
Complex Problem-Solving
Employee Timesheet Processing
Grant Submissions
Records Management
Train Staff
References
Stephanie Wise, 410.313.4712, swise@howardcountymd.gov, Professional Reference
Lashae Mitchell, 410.313.5992, lbmitchell@howardcountymd.gov, Professional Reference
Megan Callahan, 240-566-2110, megan@pbunderground.com, Personal Reference
Certification
Certified ACEs Training
Timeline
Admin Analyst II ( Family Support Center Director)
Department of Community Resources and Services Office of Children and Families
09.2022 - Current
Human Services Specialist (Training Coordinator)
Howard County Department Of Resources And Services
11.2017 - 09.2022
Principal
Chesterbrook Academy
08.2015 - 11.2017
Director
Learning Center Management Schools
02.2014 - 11.2017
Teacher/Curriculum Program Manager
CrossRoads Child Development Center
06.2012 - 02.2014
Teacher (Pre-k-3rd grade Spanish)
Archdiocese of Baltimore Resurrection St. Paul School
09.2010 - 06.2012
Bachelor of Arts - Education/Spanish
University of Maryland - College Park
Certified ACEs Training
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