Kristin Riley
Acoma,NM
Summary
Meticulous professional, effective communication, and team collaboration. Proven ability to support team and manage diverse tasks, ready to contribute to improved outcomes and operational efficiency.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Medical Assistant
Presbyterian Hospital
Rio Rancho, New Mexico
10.2021 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications, and treatments as directed by physicians to ensure patient safety and adherence to protocols.
- Supported healthcare providers during patient examinations and procedures to enhance patient care.
- Informed patients about treatment plans and health-related information to improve understanding and compliance.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated patient flow efficiently.
- Prepared examination rooms and ensured proper sanitation protocols were followed.
Medical Assistant
Rio Grande Dermatology
Albuquerque, New Mexico
09.2018 - 03.2020
- Administered injections, medications, and treatments according to physician instructions.
- Supported healthcare providers during patient examinations and procedures, enhancing patient care experience.
- Informed patients about treatment plans and delivered health-related information to promote understanding.
- Coordinated scheduling and patient flow, optimizing clinic operations and reducing wait times.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Front of House Manager, Server, busser, EBR cook
Acoma Business Enterprises
Acoma Pueblo, New Mexico
03.2002 - 04.2018
- Oversaw daily front of house operations, ensuring smooth service flow in busy hospitality environment.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Trained and supervised staff, enhancing guest service quality and satisfaction.
- Addressed guest inquiries and resolved complaints swiftly, maintaining high standards of service.
- Developed schedules to optimize staff coverage during peak hours.
- Implemented inventory management practices for restaurant supplies and materials.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Worked closely with chefs to ensure timely delivery of food orders to tables.
- Coordinated special events such as large parties, birthdays, anniversaries.
- Increased sales by promoting additional menu items to customers during their visit.
- Controlled and maintained labor costs through careful scheduling.
- Handled customer transactions efficiently by processing payments through cash, credit, and digital payment methods.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Took and relayed accurate food and drink orders to kitchen staff.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
Tour Guide
Acoma Business Enterprises
Acoma Pueblo, New Mexico
03.2006 - 02.2016
- Guided tours through cultural and historical sites for diverse groups.
- Enhanced visitor experience by explaining significance of landmarks and traditions.
- Developed engaging narratives to captivate audiences during tours.
- Facilitated smooth and enjoyable group experiences by managing dynamics effectively.
- Trained new tour guides on company policies and customer service standards.
- Promoted safety protocols while leading tours in various environments and weather conditions.
- Utilized strong public speaking and communication skills to deliver high-quality guest tours.
Montessori Teacher
SpringStone Montessori School
Albuquerque, New Mexico
06.2008 - 03.2010
- Designed lesson plans integrating Montessori principles and child interests to foster meaningful learning experiences.
- Facilitated hands-on learning activities to promote cognitive and social development.
- Guided students in independent work and collaborative projects in a prepared environment.
- Observed and documented student progress to tailor individualized instruction strategies.
- Arranged classroom materials to enhance engagement and stimulate exploration.
- Established a nurturing, supportive environment that empowered children to explore and learn autonomously.
Education
Certificate - Medical Assistant
Carrington College
Albuquerque, NM05-2018
Skills
- Patient communication
- Medical equipment management
- Time management
- Team collaboration
- Electronic health records
- Problem solving
- Patient care
- Network troubleshooting
- Effective communication
Certification
- BLS, American Red Cross 2025
- Certified Clinical Medical Assistant, NHA 04/2018-04/2028
Timeline
Medical Assistant
Presbyterian Hospital
10.2021 - Current
Medical Assistant
Rio Grande Dermatology
09.2018 - 03.2020
Montessori Teacher
SpringStone Montessori School
06.2008 - 03.2010
Tour Guide
Acoma Business Enterprises
03.2006 - 02.2016
Front of House Manager, Server, busser, EBR cook
Acoma Business Enterprises
03.2002 - 04.2018
Certificate - Medical Assistant
Carrington College