Summary
Overview
Work History
Education
Skills
License
Timeline
Generic

Kristin Rivera

Peoria,AZ

Summary

Results-driven management professional with 22 years in the single and multi-family industry, with 18 years of management experience. Proven track record of turning around under-performing communities by delivering continuous process improvements to drive quality and efficiency. Motivating and respectful leader known for building and managing loyal, high-performance teams. Offering excellent communication, interpersonal and decision-making skills. Thriving in high-pressure environments.

Overview

17
17
years of professional experience

Work History

Assistant Portfolio Operations Director

Progress Residential
08.2020 - 02.2024
  • Assisted and supported Portfolio Operations Director with program planning by presenting profitable goals and forward-thinking objectives to become more efficient.
  • Recruited and hired top talent by selecting qualified individuals to maximize profitability, as Progress Phoenix grew from 4,200 single family homes to over 9,000 homes. I was tasked and succeeded to build the Operations team from 5 team members up to 22 team members.
  • I was re-assigned after I built the Operations team, and lead a team of 15 that were underperforming, and had a lot of turn over. Established a culture of continuous improvement, empowering employees to identify areas for optimization and implement innovative solutions. Coached and motivated 7 team members that were promoted in 9 months.
  • Analyzed the monthly financials, and discovered that the invoices for repairs from incidents were not being processed properly. I saved the Phoenix Market over $500,000 in capital costs that were incorrectly in our operating budget. I assisted the accounting department with these policy changes.
  • Reduced overtime by 75% by restructuring employee schedules by training the team to review their dashboards, and how schedule their work day efficiently.
  • Handled problematic customers and clients to assist lower-level employees up to executive escalations while promoting maintaining excellent customer service.

Financial Services Representative

Mass Mutual Financial Services
05.2016 - 08.2021
  • Consulted with clients about their financial needs, and then analyzed and proposed a strategy, and a solution to solve for client's needs and resource gaps.
  • Managed a portfolio of high net-worth clients, ensuring their financial goals were achieved through strategic planning.
  • Monitored current economic trends and adjusted financial strategies accordingly, while Increasing client satisfaction by providing tailored financial advice and investment recommendations.

Business Manager

Alliance Residential Management
08.2017 - 08.2020
  • Developed strategic partnerships with key stakeholders, that lead to turning around two under performing properties at 87% occupied, and 50% of rent collected to 95% occupied and 99% rent collected monthly, with in 5 months.
  • Created, managed, and executed business plan for end to end property management functions while supporting company vision and objectives to motivate 19 team members.
  • Reduced operational risks while organizing data to forecast performance trends for annual budgets, monthly variance reports and quarterly re-forecasts at 2 communities
  • Optimized resource allocation by closely monitoring project progress and adjusting priorities as needed.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.

Community Manager

Waterton Residential
08.2012 - 04.2016
  • Aided upper-level leaders by overseeing both Arizona Waterton communities for thirteen months, with a total apartment count of almost 1,100. During this period, I was able to lead both teams to 3% increase in occupancy, 15% decrease in expenses, while overseeing Rehab project at both communities.
  • Evaluated current market trends and competitor strategies, guiding development of innovative solutions to stay ahead in the industry. This lead to · maximized revenue growth year over year by 7.5% in 2014, 2015 and 2016, by delivering exceptional customer experiences, people management and cost control.
  • ApartmentRatings.com Top Rated Community in 2013, 2014 and 2015.

Property Manager

Laramar Group
09.2006 - 08.2012
  • Strategically planned, developed and supervised multiple complex capital projects that exceeded 1.3 million dollars.
  • Participated, wrote business plans and helped organize 40+ due diligence acquisition and auditing projects in Arizona, California, Nevada, Washington, & Colorado.
  • Created and developed training programs and exercises for monthly Arizona marketing sessions, while leading groups of 20+ through online webinars.

Education

Bachelor of Science - Majored Mass Communication, Minored in Marketing

Miami University
Oxford

Skills

  • Ability to provide focus and direction to team members while inspiring confidence
  • Recognized for strategic and proactive management approach in formulation and implementing initiative to optimize operational productivity and efficiency
  • Forward thinking, ambitious, capable, and committed professional with proven history of achieving results in extremely competitive environments
  • Resolved conflicts and concerns facing customers, associates and vendors while addressing shortfalls in performance
  • Highly structured and consistent individual, with superb tactical and planning skills that allows me to meet strict deadlines
  • Well versed and adaptable in business and human relations, streamlined operations, team building, and management

License

Real Estate Licensed

Timeline

Assistant Portfolio Operations Director

Progress Residential
08.2020 - 02.2024

Business Manager

Alliance Residential Management
08.2017 - 08.2020

Financial Services Representative

Mass Mutual Financial Services
05.2016 - 08.2021

Community Manager

Waterton Residential
08.2012 - 04.2016

Property Manager

Laramar Group
09.2006 - 08.2012

Bachelor of Science - Majored Mass Communication, Minored in Marketing

Miami University

Similar Profiles

CREATE PROFILE
Kristin Rivera