Kristin Robinson
Austin,TX
Summary
A vibrant, highly motivated Healthcare professional with 3+ years of experience with a robust history of enhancing operational efficiency, patient care/education and community outreach in diverse medical settings. Incredibly adept in developing and implementing several patient education programs, streamlining patient care processes and conducting research on a multitude of healthcare disparities especially in underserved communities. Proficient in fostering staff development, spearheading quality assurance, and expanding service offerings resulting in both greater staff and patient satisfaction and community health outcomes. Exhibits a strong commitment to evidence-based practices, advocacy for underserved populations ensuing in a significant measure of overall greater patient health outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator & Educator Specialist
Dell Children's Medical Group - Endocrinology
07.2023 - Current
- Monitors delivery of care by completing patient rounds, documenting care, and maintaining communication for transfer/discharge plan.
- Maintains quality service by establishing and enforcing organizational standards.
- Manages patient care database (EMRs) by entering new information as it becomes available.
- Educated patients on preventative measures, healthy lifestyle and procedures to achieve optimum patient outcomes.
- Established and fostered relationships with patients, hospitals/clinics and physicians in both the pediatric and adult endocrinology sphere.
- Communicated well with highly technical staff and business-oriented managers by adapting style and wording for specific audiences, continuously building strong connections and maximizing relationships.
- Maintained thorough and current knowledge of medical device products, competitive offerings and market developments on relevant endocrine/diabetic treatment.
- Conducted routine assessments of staff engagement, consumer engagement and integrity of individualized clinical supports.
- Developed support plans and competency-based training programs to enhance knowledge base of healthcare staff.
- Resolved customer concerns through accurate and timely investigation and partnered with team members to develop solutions.
- Collaborated with healthcare team to support continuity of care and coordination of services.
- Educated patients on preventive measures, healthy lifestyle and procedures to achieve optimum patient outcomes.
- Managed high volumes of patient/provider correspondence per per day.
- Re-evaluated ongoing therapy to institute changes in management plan.
- Established and maintained relationships with customers, hospitals and physicians and obtained new users for products and services.
- Handled clinical records such as contracts and inventory paperwork with high accuracy.
- Worked with clinical team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Proactively managed client correspondence and recorded tracking and communications.
- Established and fostered relationships with patients, hospitals/clinics and physicians in both the pediatric and adult endocrinology sphere.
Patient Care Coordinator & Community Educator
Self-Employed
03.2017 - 12.2019
- Conducted initial assessments, documented findings in patient records and notified physicians of abnormal findings.
- Created and delivered workshops on various health topics, including kidney disease and dialysis.
- Designed and coordinated with underserved communities to improve community wide health outcomes.
- collaborated with local organizations to promote health education initiatives.
- Conducted needs/data analysis to identify community health needs and to evaluate the effectiveness of health promotion initiatives.
- Liaised with patients following dialysis procedures, providing support and education on post-dialysis care.
- Demonstrated ability to advocate for and strive to protect health, safety, and rights of patient.
- Worked with community health care organizations to develop, implement and make adjustments to underserved communities care plans, collaborating on strategies and methods to improve health and access to care.
- Educated patients and families regarding disease processes, interventions and lifestyle changes.
- Protected confidentiality of all information related to patient care activities and EMS operations.
- Maintained quality care and comfort for patients with end-stage renal failure, & pre/post-operative kidney transplant recipients.
- Organized medication administration, pain management and analysis of patient responses to interventions to improve individual performance
- Applied laws, policies and evidence-based practices in patient care, minimizing errors and complaints
- Contributed to high-quality, cost-effective healthcare as a community liaison for underserved communities in the greater San Antonio area.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
Corporate Staff Trainer
Buffallo Wild Wings Inc.
05.2015 - 05.2017
- Improved employee performance by designing and implementing comprehensive training programs.
- Increased employee retention rates by providing ongoing support and coaching for new hires.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Developed unique events and special promotions to drive sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Project Coordinator's Assistant
State Department Foreign Services
Lawrence, PA
12.2012 - 05.2015
- Improved client satisfaction with timely updates and transparent communication throughout project lifecycle.
- Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Performed research to collect and record industry data.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Created job files for each project and maintained current data in each file.
- Wrote technical narratives to document processes and design changes.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- Responded to requests for information on materials to inquiring parties.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Arranged travel and accommodation for team members and project partners.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Education
Post-Baccalaureate - Pre-Medicine
Texas State University
San Marcos, TX12.2023
Post-Baccalaureate - Pre-Medicine
University of Texas Health Science San Antonio
San Antonio, TX05.2021
Bachelor of Arts - International Relations And Affairs
University of Kansas
Lawrence, KS05.2015
Skills
- A Caring and Compassionate Personality
- Adept in Microsoft Office Suite
- Strong Analytical/Planning Skills
- Customer Engagement
- Impeccable Communication
- Effective Time Management
- Attention to Detail
- Product and Service Knowledge
- Academic Background in Health Science & Allied Health
- Knowledge of Human Anatomy & Physiology
- Onsite Product Demonstrations
- Maintaining Customer/Health Database(s)
- Skilled in Patient/Staff Education
- Network Development
- Quality Control & Assurance
- Healthcare management
- Teamwork and Collaboration
- Problem-solving abilities
Certification
- Project Management Professional, [ UT Austin] - (Start Date: July 2024)
- Certified Medical Assistant, [AMT] - (Exp: January 2026)
- BLS (Exp: March 2026)
Languages
English
Timeline
Patient Care Coordinator & Educator Specialist
Dell Children's Medical Group - Endocrinology
07.2023 - Current
Patient Care Coordinator & Community Educator
Self-Employed
03.2017 - 12.2019
Corporate Staff Trainer
Buffallo Wild Wings Inc.
05.2015 - 05.2017
Project Coordinator's Assistant
State Department Foreign Services
12.2012 - 05.2015
Post-Baccalaureate - Pre-Medicine
Texas State University
Post-Baccalaureate - Pre-Medicine
University of Texas Health Science San Antonio
Bachelor of Arts - International Relations And Affairs
University of Kansas
Similar Profiles
JENNIFER WATERLOOJENNIFER WATERLOO
Pediatric Diabetic Educator Inpatient/Clinical RN at ADVOCATE CHILDREN'S MEDICAL GROUP-ENDOCRINOLOGY (contract)Pediatric Diabetic Educator Inpatient/Clinical RN at ADVOCATE CHILDREN'S MEDICAL GROUP-ENDOCRINOLOGY (contract)
SYDNEY WEISSSYDNEY WEISS
Research Assistant at Dell Children's Medical GroupResearch Assistant at Dell Children's Medical Group
Kamaljit KaurKamaljit Kaur
Medical Assistant at EndocrinologyMedical Assistant at Endocrinology