Kristin Robinson
Austin,TX
Summary
Equity-driven healthcare leader with more than eight years of experience in provider relations, network management, and care-coordination leadership across managed-care, hospital, and community settings. Proven success strengthening provider partnerships, optimizing contracting and onboarding, and executing value-based-care strategies that improve access, quality, and cost-effectiveness. Skilled in data analytics, stakeholder engagement, and program implementation. Currently completing a Master of Public Health in Behavioral & Community Health (Expected December 2025) and certified through IBM Project Management with CAPM training in progress.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Care Navigator/ Provider Engagement Coordinator
Curative Health Services
04.2025 - Current
- Serve as liaison between providers and members to strengthen partnerships, optimize contracting relationships, and improve preventive-care compliance.
- Coordinate onboarding for new providers, ensuring alignment with network standards, credentialing requirements, and Centene-aligned quality metrics.
- Utilize EHR and data dashboards to analyze utilization, track provider performance, and inform outreach strategies that improve access and outcomes.
- Collaborate with clinical operations, provider relations, and quality teams to implement workflow improvements that enhance provider experience and member retention.
- Developed knowledge of community health resources to enhance service delivery.
- Adapted quickly to changes in healthcare policies and procedures for optimal support.
Care Manager & Educator
Dell Children’s – Ascension Health
2023 - 2024
- Designed a cross-departmental education dashboard increasing treatment adherence by 37 percent.
- Led provider-orientation and staff-training sessions on compliance, documentation, and workflow optimization to meet payer and regulatory guidelines.
- Partnered with leadership to align program goals with HEDIS and STARs benchmarks, enhancing care-quality performance.
- Implemented feedback mechanisms to improve care delivery processes and patient satisfaction.
- Collaborated with community resources to facilitate additional support services for patients.
Patient Care Coordinator & Public Health Educator
Brooke Army Medical Center (BAMC)
2018 - 2021
- Implemented outreach initiatives raising childhood-vaccination rates 15 percent.
- Supported provider-network collaboration to improve documentation accuracy, coding compliance, and readiness for quality audits.
- Delivered community presentations promoting prevention and equitable access.
- Analyzed patient feedback data to identify trends and recommend actionable improvements in services offered.
Regional Corporate Staff Trainer
Buffalo Wild Wings Inc.
2015 - 2019
- Developed and delivered training programs to enhance staff performance and operational consistency.
- Facilitated onboarding processes for new employees, ensuring comprehensive understanding of company standards.
- Assessed training needs through performance evaluations and feedback from management.
- Implemented effective training strategies that improved employee retention and engagement levels.
- Coordinated cross-functional, multi-agency training initiatives and process-improvement workshops.
- Monitored project performance and facilitated stakeholder communication across domestic teams.
Education
Master of Public Health - Health Policy & Management Concentration
Texas State University
San Marcos, Texas, TX12-2025
Post-Baccalaureate Diploma - Pre-Medicine & Biology
Texas State University
San Marcos, Texas, TX01-2023
Bachelor of Arts - International Relations
University of Kansas
Lawrence, KS05-2015
Skills
- Provider Relations Management
- Network Development & Contracting
- Provider Onboarding
- Value-Based Care Models
- HEDIS & STARs Quality Metrics
- Risk Adjustment Awareness
- Program & Project Management
- Joint Operations Committee Facilitation
- Stakeholder Engagement
- Cross-Functional Leadership
- Healthcare Analytics
- Regulatory Compliance (Medicaid/Medicare)
Certification
- IBM Project Management Professional Certificate – Coursera/IBM Skills Network
- Certified Associate in Project Management (CAPM) – in progress
- Certified Medical Assistant – American Medical Technologists
- Basic Life Saving Certification – American Red Cross
Timeline
Care Navigator/ Provider Engagement Coordinator
Curative Health Services
04.2025 - Current
Care Manager & Educator
Dell Children’s – Ascension Health
2023 - 2024
Patient Care Coordinator & Public Health Educator
Brooke Army Medical Center (BAMC)
2018 - 2021
Regional Corporate Staff Trainer
Buffalo Wild Wings Inc.
2015 - 2019
Master of Public Health - Health Policy & Management Concentration
Texas State University
Post-Baccalaureate Diploma - Pre-Medicine & Biology
Texas State University
Bachelor of Arts - International Relations
University of Kansas