Summary
Overview
Work History
Education
Skills
Timeline
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Kristin Romans

New Orleans,LA

Summary

Dynamic leader with great customer service skills, adept in business operations and building strong client relationships. Excelled in enhancing customer satisfaction and team training. Skilled in staff management and health and safety regulations. How people see me and my work are very important.

Overview

23
23
years of professional experience

Work History

Spa Owner

Nature's Escape Spa
11.2012 - 03.2023
  • Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
  • Trained new employees on industry best practices, fostering a positive work environment with a knowledgeable team.
  • Established partnerships with local businesses for cross-promotional opportunities, expanding visibility within the community.
  • Overhauled the spa''s website design for improved user experience and increased online bookings as a result of the redesign efforts.

Massage Therapist

H2O Salon and Spa
03.2009 - 11.2012
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.

Store Manager

Aldo Shoes
03.2006 - 02.2009
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Manager

Clark's Shoes
01.2003 - 02.2005
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Supply Specialist

U.S. Army
05.2000 - 01.2004
  • Achieved compliance with audit performance requirements.
  • Evaluated supplier proposals objectively based on predefined selection criteria such as quality standards met price competitiveness offered delivery timelines proposed thereby selecting the best fit option for the company''s unique requirements.
  • Maintained audit trails to adhere to performance requirements.
  • Recommended efficiencies for improvement of transportation system operations.

Education

Certificate/License - Massage Therapy

Delta Technical College
Horn Lake, MS
01.2009

High School Diploma -

South Terrebonne High School
Bourg, LA
05.2001

Skills

  • Spa operations
  • Upselling Services
  • Health and Safety Regulations
  • Employee Training
  • Appointment Scheduling
  • Staff Management
  • Budget Planning
  • Facility Maintenance
  • Customer Feedback Analysis
  • Promotional Events
  • Small business operations
  • Verbal and written communication
  • Relationship Building

Timeline

Spa Owner

Nature's Escape Spa
11.2012 - 03.2023

Massage Therapist

H2O Salon and Spa
03.2009 - 11.2012

Store Manager

Aldo Shoes
03.2006 - 02.2009

Assistant Manager

Clark's Shoes
01.2003 - 02.2005

Supply Specialist

U.S. Army
05.2000 - 01.2004

Certificate/License - Massage Therapy

Delta Technical College

High School Diploma -

South Terrebonne High School

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Kristin Romans