Open To Work
KRISTIN ROWELL
Customer Service Associate
Monroe,NC
Summary
Knowledgeable customer service associate with strong background in delivering high-quality customer support and resolving client issues effectively. Proven ability to handle diverse customer inquiries and maintain high satisfaction ratings. Demonstrated communication and problem-solving skills to enhance customer experiences.
Overview
14
14
years of professional experience
Work History
Delivery Driver
DoorDash
02.2023 - 09.2025
- Customer Service And Assistance Customer Order Management 1 Problem Resolution
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Navigated local routes efficiently to ensure timely deliveries for customers.
Jewelry Designer
Etsy
04.2020 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Developed innovative design concepts for improved brand recognition and customer engagement.
- Used Adobe Creative Suite to edit images for use in marketing materials and website content.
- Designed eye-catching promotional materials, driving increased event attendance and participation rates.
- Provided exceptional customer service, addressing patron concerns promptly and professionally.
Driver
Uber
04.2018 - 03.2020
- Ensured timely pickups and drop-offs, maximizing customer satisfaction through efficient route planning.
- Provided excellent customer service, addressing inquiries and resolving issues promptly during rides.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Maintained vehicle cleanliness and operational readiness, adhering to safety standards and regulations.
Full-Service Shopper
Instacart
03.2016 - 02.2018
- Executed precise order selection to ensure accuracy in customer deliveries.
- Navigated store layouts efficiently to optimize shopping routes and reduce delivery times.
- Collaborated with customers to address specific requests and enhance overall satisfaction.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Customer Service Specialist
JCPenney
09.2014 - 02.2015
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed transaction processes, ensuring accuracy and efficiency in every customer interaction.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Office Assistant
South Piedmont Community College
06.2011 - 09.2012
- Organized and maintained office documentation and records for improved accessibility.
- Coordinated scheduling for meetings and events, enhancing communication across departments.
- Assisted in managing inventory of supplies, ensuring timely procurement and availability.
- Supported faculty and staff with administrative tasks, fostering a collaborative work environment.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
Education
Medical Office Administration -
South Piedmont Community College
North Carolina12.2014
Skills
- Strong organizational skills
- Detail-oriented approach
- Active listening skills
- Consistently dependable
- Efficient time management
- Analytical problem-solving
- Constructive perspective
- Customer support
- Effective collaboration
- Customer service excellence
- Strong work ethic
Languages
English
Native or Bilingual
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Learning new cooking techniques and expanding my culinary skills
- Gardening
- Drawing and Painting
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Crafting and DIY Projects
Work Preference
Job Search Status
Open to workWork Type
Part TimeLocation Preference
RemoteOn-SiteHybridSalary Range
$12/hr - $22/hrTimeline
Delivery Driver
DoorDash
02.2023 - 09.2025
Jewelry Designer
Etsy
04.2020 - 01.2023
Driver
Uber
04.2018 - 03.2020
Full-Service Shopper
Instacart
03.2016 - 02.2018
Customer Service Specialist
JCPenney
09.2014 - 02.2015
Office Assistant
South Piedmont Community College
06.2011 - 09.2012
Medical Office Administration -
South Piedmont Community College