Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Kristin Russo

Dallas,GA

Summary

Training professional with extensive experience in instructional delivery and program development across healthcare, hospitality, and corporate sectors. Expertise in designing and implementing engaging training programs for diverse audiences, resulting in high learner satisfaction and improved performance metrics. Proven track record in managing multi-state training projects, optimizing onboarding processes, and executing cross-training initiatives to enhance operational efficiency. Strong skills in assessing learner needs and adapting content dynamically, ensuring alignment with business objectives and fostering collaboration among teams.

Overview

11
11
years of professional experience

Work History

Senior Training & Development Specialist

FreedomCare
, GA
08.2023 - Current
  • Facilitated over 30 virtual sessions quarterly for more than 150 staff, achieving 4.9/5 learner satisfaction.
  • Designed scalable training programs, including curriculum and onboarding tools, adopted across state operations.
  • Led cross-training of over 40 agents during a major business transition to ensure smooth role changes.
  • Revamped new-hire curriculum, reducing ramp-up time by 25% and enhancing early productivity by 15%.
  • Delivered blended learning through e-learning platforms, workshops, and simulations to accommodate diverse needs.
  • Identified skill gaps and collaborated with subject matter experts to align training with performance demands.
  • Regularly assessed learners to confirm comprehension and updated leadership on individual progress.
  • Coordinated multi-state training logistics with 98% on-time delivery, maintaining consistent quality.

Front Office Assistant Manager /Chiropractic Assistant

West Cobb Chiropractic
Powder Springs, Georgia
10.2021 - 08.2023
  • Oversaw front office operations, including appointment scheduling and staff coordination, ensuring smooth workflow.
  • Provided patient support by managing communications and guiding new patients through intake processes.
  • Supported chiropractors by preparing rooms, organizing equipment, and assisting patients during treatments.
  • Educated patients on at-home care and exercises to enhance recovery and treatment outcomes.
  • Collected patient histories and diagnostic information, updating medical charts in compliance with HIPAA regulations.
  • Processed insurance claims and managed follow-ups to secure timely payments and minimize billing delays.
  • Designed new intake forms and marketing materials to optimize onboarding and increase practice visibility.
  • Monitored inventory of office supplies and tools to ensure readiness for patient care.

Key Manager / Corporate Trainer / Server /Restaurant Hostess

Texas Roadhouse
Hiram, Georgia
03.2014 - 10.2021
  • Trained and mentored new managers and front-of-house staff for regional placement readiness.
  • Delivered consistent, high-quality guest experiences in fast-paced, high-volume restaurant.
  • Oversaw floor operations, including team supervision, shift planning, and performance coaching.
  • Conducted opening and closing procedures, managing cash handling and end-of-day reports.
  • Promoted collaboration between kitchen and front-of-house teams to enhance service efficiency.
  • Enforced training standards to maintain brand consistency across all team members.
  • Resolved guest concerns swiftly to strengthen customer loyalty and enhance store reputation.

Education

High School Diploma -

East Paulding High School
Dallas, GA
05-2013

Skills

  • Training design and delivery
  • New hire onboarding
  • Virtual classroom facilitation
  • Staff leadership
  • Customer service
  • Conflict resolution
  • Healthcare administration
  • Scheduling and coordination
  • Insurance processing
  • Microsoft Office Suite
  • Articulate 360 certification
  • HIPAA compliance
  • Team collaboration
  • Performance evaluation
  • Blended learning methods

Languages

English
Native/ Bilingual
Spanish
Elementary

References

References available upon request.

Timeline

Senior Training & Development Specialist

FreedomCare
08.2023 - Current

Front Office Assistant Manager /Chiropractic Assistant

West Cobb Chiropractic
10.2021 - 08.2023

Key Manager / Corporate Trainer / Server /Restaurant Hostess

Texas Roadhouse
03.2014 - 10.2021

High School Diploma -

East Paulding High School

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