Kristin Ryan
Boston,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Client Services
Sotheby's International (Riley Team)
08.2021 - Current
- Licensed Real Estate Broker Massachusetts
- Built positive client relationships by responding to inquires, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients resulting 30% increase sales/rentals
- Performed tasks; inputting MLS listings, prepare power point presentations, marketing properties via social media including creation of post and uploading to website
- Track transactional documents, manage outlook calendar, schedule appointments, monitor deadlines, target prospective buyers/sellers leads, customize letters to clients, cold call, mailings, expired listings
Residential Administrative Coordinator(contracted)
Schochet Companies
02.2023 - 06.2023
- Performed with team alongside resident service, property management, NEI construction contractors resulting 17% time reduction completion date
- Implemented Yardi Software program maximizing database managing calendar task, tour units, communicated with tenants via email and text, screening rental applicants and excel spreadsheet excel reports
- Demonstrated ability to self direct by effectively communicating with residents daily project completion updated information
- Planned, prepared, designed varies activities in accordance with construction schedule by providing daily breakfast/coffee hour, lunch and community activities
- Certified Nursing Assistant Tri-Level Care
Assistant Manager
Angelo's Auto Body Inc
09.2022 - 02.2023
- Established and maintained positive working relationship with appraisers, insurance adjusters, vendors and customers
- Managed correspondence with insurance companies via email, phone, scanned necessary documents to verify AR/AP increasing revenue by 20%
- Implemented electronic scheduling to ensure effective time management, schedule routine department meetings, prepare agendas, take meeting minute notes and ensured timely follow-up task assigned
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Customer Service Associate
EZDriveMA Customer Service Center
08.2019 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Shift Supervisor
CVS Pharmacy
10.2018 - 07.2019
- Responsible for assisting store manager with maintaining positive productive environment through providing fast efficient service increasing customer satisfaction by 20%
- Applied security, safety and loss prevention strategies pertaining to inventory shrinkage, price monitoring, profit preservation in accordance with company policy
- Managed shift operations, supplied resources and monitored team performance to keep business profitability increased by 15%
- Evaluated employees performance and knowledge regularly, training and mentoring individuals to exceed their goals
Professional House Cleaner
Self-employed
09.2014 - 06.2018
- Developed clientele through Angie's list; then exclusively through client referrals'
- Managed cleaning and maintenance projects for commercial and residential customer
- Established relationships with real estate brokers, contractors, and property managers to prepare their property for sale/rent 15% increase in market price
- Supervised support team to ensure consistent quality and exceptional service
- Processed accounts payable/accounts receivable based on inventory cost for successfully operating budgets of 20%
Real Estate Broker
Unique Real Estate
09.1994 - 01.2012
- Negotiated real estate contracts to navigate transactions between buyers and sellers
- Compared properties possessing similar features to determine competitive market prices
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
- Sold high volume of properties in short time frames to exceed quotas and maximize business revenue by 20%
Education
Bachelor of Science - Business Administration
Merrimack College
North Andover, MA05.1993
Skills
- Administration and Reporting
- Sales Monitoring
- Scheduling and Coordinating
- AP/AR proficiency
- Social Perceptiveness
- Maximizing Profitability
- Negotiation and Conflict Resolution
- Answering Customer Questions
- Managing Operations and Efficiency
- Time Management
- Statistical data gathering
- Licensed Appraisal Trainee in MA
Timeline
Residential Administrative Coordinator(contracted)
Schochet Companies
02.2023 - 06.2023
Assistant Manager
Angelo's Auto Body Inc
09.2022 - 02.2023
Client Services
Sotheby's International (Riley Team)
08.2021 - Current
Customer Service Associate
EZDriveMA Customer Service Center
08.2019 - 08.2021
Shift Supervisor
CVS Pharmacy
10.2018 - 07.2019
Professional House Cleaner
Self-employed
09.2014 - 06.2018
Real Estate Broker
Unique Real Estate
09.1994 - 01.2012
Bachelor of Science - Business Administration
Merrimack College
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