Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Hi, I’m

KRISTIN SAPP

Ravenna,OH
KRISTIN SAPP

Summary

Articulate and highly-skilled Inbound Call Center Representative provides accurate and friendly customer service. Manages customer inquiries daily in fast-paced environment to meet deadlines while working within strict metrics. Drives loyalty and strengthens customer relationships through exceptional experiences and valuable insights.

Overview

12
years of professional experience

Work History

LeafFilter Gutter Protection
Hudson, OH

Inbound Call Center Representative
01.2020 - Current

Job overview

  • Book appointments for interested inquiries via internet or event booths.
  • Set between 25-30 appointments daily, with ADA under 1
  • Listening and overcome objections using rebuttals or objection responses while keeping positive attitude, Compassion & Interpersonal Skills
  • Responsible for making sure lead fits on calendar where there is opening with availability and allowed drive time
  • Goal is to persuade lead by confident product knowledge in order for them to agree to have sales rep to come out and show them more about what there is to offer.
  • During call, full address needs confirmed and verified along with name & contact info. Along with date and time of appointment very detail oriented
  • Multi-task with many tabs be able to toggle back and forth all day long with each call
  • Inbound and outbound calling
  • Resolved customer issues
  • MS Office Skills
  • UltiPro |UKG, CRM Software, Okta, Genesis Cloud phone system
  • Learned extraordinary communication skills with people all over the United States & Canada
  • Basic computer skills along with increase in typing skills
  • Established excellent remote work from home environment & obtain great stress management skills

Primrose School of Hudson
Hudson, OH

Assistant Teacher/Caregiver
08.2018 - 01.2020

Job overview

  • Teach curriculum in older rooms, and in younger rooms take care of younger children (feeding, potty-training, helping with general needs) ages ranges are from 6 weeks old to kindergarten age
  • Then after school program for children up to 13 years of age
  • Provided classroom support
  • Communicated daily attendance
  • Provided care to infants and toddlers
  • Created and prepared lesson plans
  • Accomplishment
  • Patience, Compassion & Listening
  • Learning different styles of teaching
  • Stress Management & Positive Attitude

Lowes Home Improvement
Stow, OH

Cashier/Customer Service Desk Associate
09.2017 - 08.2018

Job overview

  • Cashier duties on front line and customer service desk / returns
  • Processed customer refunds and exchanges according to established guidelines
  • Helped customers complete purchases, locate items and join reward programs
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Worked flexible schedule and extra shifts to meet business needs
  • Addressed customer needs and made product recommendations to increase sales
  • Greeted customers entering store and responded promptly to customer needs
  • Restocked and organized merchandise in front lanes

Lowes Home Improvement
Green, OH

Front End Head Cashier
01.2012 - 08.2017

Job overview

  • Answer phones, resolve customer complaints, credit applications, cashier duties, returns and exchanges, multi- line phone answering, money handling, greeting customers, loss prevention
  • Customer Service Skills
  • Answered questions about store policies and addressed customer concerns
  • Speed & Stress Management
  • Listening & keeping a positive attitude
  • Reviewed new promotions and monitored price changes
  • Stocked, tagged and displayed merchandise as required
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales

R.S.V.P Food & Party
Akron, OH

Team Lead
06.2011 - 01.2012

Job overview

  • Informed customers about special promotions and provided detailed information for various products
  • Resolved customer complaints
  • Responsible for tracking and maintaining inventory
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans
  • Executes excellent sales floor merchandising and selling
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Cross-trained and backed up other customer service managers
  • Trained staff on operating procedures and company services

American Med. Systems
Uniontown, OH

Clerical Assistant
06.2008 - 07.2009

Job overview

  • Provided clerical support, addressing routine and special requirements
  • Managed records and data transfer, ensuring traceability and improving operations through automated systems
  • Composed sensitive, confidential reports and documentation
  • Prepared mail and packages for shipment, pickup and courier services to expedite delivery
  • Restocked supplies and submitted purchase orders to maintain stock levels
  • Maintained organized files and stocked supplies to support team needs and maximize performance
  • Maintained records of material flow, compiling and organizing related data
  • Routed business correspondence, documents and messages to correct departments and staff members

Education

Copley High School

High school diploma from General Studies
2006

University Overview

Skills

  • Time Management, , Proactive Self-Starter
  • Inbound and Outbound Calling, Call Control, Providing Feedback, Call Documentation, Customer Data Confidentiality, Call Transfers, Professional telephone demeanor
  • Stress Management, Upbeat and Positive Personality, Positive Attitude
  • Compassion & Interpersonal Skills, Establishing and Maintaining Customer Relationships, Building Customer Trust and Loyalty, Patient and Empathetic, Understanding Customer Needs
  • Team-Oriented and Cooperative
  • Website Navigation, Multi-Tasking, Computer Skills
  • Detail Oriented, Organizational Skills, Complex Product Knowledge
  • Order and Refund Processing, Cash Register Operations, Credit Card Payment Processing, Generating Receipts, Billing Adjustments and Refunds
  • Excellent Customer Service skills (10 years)
  • Microsoft Word ,Microsoft Excel, Microsoft Office, Microsoft Outlook, PowerPoint
  • 10-Key, Typing, Multi-line Phone Systems, Ultipro, CRM systems, Okta
  • Retail sales (10 years)
  • Teaching ( 2 years)
  • Money handling abilities
  • Typing 51 wpm

Accomplishments

Accomplishments
  • Extraordinary Communication & Customer Service Skills
  • Stress & Time Management
  • Listening & Keeping a positive Attitude
  • Teamwork Skills
  • Supervised team of 12+ staff members.
  • Achieved a smooth running front end by completing all training with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Availability
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Timeline

Inbound Call Center Representative
LeafFilter Gutter Protection
01.2020 - Current
Assistant Teacher/Caregiver
Primrose School of Hudson
08.2018 - 01.2020
Cashier/Customer Service Desk Associate
Lowes Home Improvement
09.2017 - 08.2018
Front End Head Cashier
Lowes Home Improvement
01.2012 - 08.2017
Team Lead
R.S.V.P Food & Party
06.2011 - 01.2012
Clerical Assistant
American Med. Systems
06.2008 - 07.2009
Copley High School
High school diploma from General Studies

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