Customer Service Representative / Service Dispatcher / Data Entry
National Vendor Solutions
- Entered all mortgage request, then hired a notary in that area to meet with our borrowers and witness signatures
- Corresponded with Hud Re Leaf program.
Kristin Scaggs
Tampa,FL
Summary
Highly organized and dependable candidate successful at managing multiple priorities with a positive attitude. I'm a Detail-oriented team player with strong organizational skills. Ability to handle multiple responsibilities simultaneously with a high degree of accuracy.
Overview
Work History
Customer Service Representative / Service Dispatcher / Recruiting / Comcast HR Rep
Nexicore Services
- Inbound calls from Sony, Toshiba, Staples, Office Depot, Best Buy, N.E.W and LG Customers
- Scheduled appointment & repairs
- Created requests through Toshiba Claim system
- Call Center Environment, Working with Excel, Power Point, S.A.P, Data Entry, basic dispatch functions, Scheduled Background and Drug testing/Gather results and processed New hire paperwork…
- Provided exceptional customer support by addressing inquiries and resolving concerns,
- Excellent communication skills, both verbal and written.
- Gained extensive knowledge in data entry, analysis and reporting Learned to adapted quickly to new technology.
- Demonstrated strong organizational and time management skills and Worked effectively in fast-paced environments.
Customer Service Representative / Medical Assistant / Pharmacy Tech
Medco
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Medical Assistant & Front Desk Assistant
Dr.Tosca Medical Office
- Prepared lab specimens for diagnostic evaluation.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Obtained client medical history, medication information, symptoms, and allergies.
- Excellent communication skills, both verbal and written. Very organized and detail-oriented with a strong work ethic.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Medical Assistant & Front Desk Assistant
Bayside Clinic
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed medical records management, including filing, organizing and scanning documents.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Excellent communication skills, both verbal and written. Very organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Prepared lab specimens for diagnostic evaluation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Admissions Representative
Everest University Online
- Interview and recruit prospective students via telephone, email into online programs
- Maintain high level of productivity, high conversion rates, starts rates, and met and exceed admissions goals, work and communicate effectively with online and campus departmental staff
- Streamlined the admissions process for applicants by efficiently managing application materials and accurately entering data into the system.
Customer Service Representative / Service Dispatcher / Technician Supervisor
Rooms to Go
- Provided customer service, multi-tasked between different rolls, data entry, retail sales, administrative duties, processed purchases, scheduled deliveries, basic dispatch functions, and heavy phone work.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Customer Service Representative
Kane’s Furniture Store
- Provided customer service & multi-tasked between data entry, retail sales, administrative duties, processed purchases, scheduled deliveries.
Education
Medical Assistant -
Sanford Brown Institute
Tampa, FL01.2011
Course Of Study; Education -
Hillsborough Community College
Tampa, FL03.2006
Skills
- Office Administration / Data Entry
- Organizations & Problem-Solving
- Computer Skills / Answering Phones
- Customer Service / Sales Skills
- Microsoft Office
- Credit/Debit/Cash Transactions
- Supervisor / Management
- Medical Office Administration
- Attention to Details
- Injections / Phlebotomy
- Vital Signs, EKG
- Medical Terminology
- Medical Office Management
- Medical billing and coding
- Diagnostic Procedure / Sterilization techniques
- Medical Procedures
- Specimens collection and processing
Timeline
Customer Service Representative / Service Dispatcher / Data Entry
National Vendor Solutions
Customer Service Representative / Service Dispatcher / Recruiting / Comcast HR Rep
Nexicore Services
Customer Service Representative / Medical Assistant / Pharmacy Tech
Medco
Medical Assistant & Front Desk Assistant
Dr.Tosca Medical Office
Medical Assistant & Front Desk Assistant
Bayside Clinic
Admissions Representative
Everest University Online
Customer Service Representative / Service Dispatcher / Technician Supervisor
Rooms to Go
Customer Service Representative
Kane’s Furniture Store
Medical Assistant -
Sanford Brown Institute
Course Of Study; Education -
Hillsborough Community College
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