Summary
Work History
Education
Skills
Timeline
Generic

Kristin Scaggs

Tampa,FL

Summary

Highly organized and dependable candidate successful at managing multiple priorities with a positive attitude. I'm a Detail-oriented team player with strong organizational skills. Ability to handle multiple responsibilities simultaneously with a high degree of accuracy.

Work History

Customer Service Representative / Service Dispatcher / Data Entry

National Vendor Solutions
Tampa, FL
  • Entered all mortgage request, then hired a notary in that area to meet with our borrowers and witness signatures
  • Corresponded with Hud Re Leaf program.

Customer Service Representative / Service Dispatcher / Recruiting / Comcast HR Rep

Nexicore Services
Tampa, FL
  • Inbound calls from Sony, Toshiba, Staples, Office Depot, Best Buy, N.E.W and LG Customers
  • Scheduled appointment & repairs
  • Created requests through Toshiba Claim system
  • Call Center Environment, Working with Excel, Power Point, S.A.P, Data Entry, basic dispatch functions, Scheduled Background and Drug testing/Gather results and processed New hire paperwork…
  • Provided exceptional customer support by addressing inquiries and resolving concerns,
  • Excellent communication skills, both verbal and written.
  • Gained extensive knowledge in data entry, analysis and reporting Learned to adapted quickly to new technology.
  • Demonstrated strong organizational and time management skills and Worked effectively in fast-paced environments.

Customer Service Representative / Medical Assistant / Pharmacy Tech

Medco
Tampa, FL
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Medical Assistant & Front Desk Assistant

Dr.Tosca Medical Office
Tampa, FL
  • Prepared lab specimens for diagnostic evaluation.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Excellent communication skills, both verbal and written. Very organized and detail-oriented with a strong work ethic.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.

Medical Assistant & Front Desk Assistant

Bayside Clinic
Tampa, FL
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Excellent communication skills, both verbal and written. Very organized and detail-oriented with a strong work ethic.
  • Proven ability to learn quickly and adapt to new situations.
  • Prepared lab specimens for diagnostic evaluation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.

Admissions Representative

Everest University Online
Tampa, FL
  • Interview and recruit prospective students via telephone, email into online programs
  • Maintain high level of productivity, high conversion rates, starts rates, and met and exceed admissions goals, work and communicate effectively with online and campus departmental staff
  • Streamlined the admissions process for applicants by efficiently managing application materials and accurately entering data into the system.

Customer Service Representative / Service Dispatcher / Technician Supervisor

Rooms to Go
Tampa, FL
  • Provided customer service, multi-tasked between different rolls, data entry, retail sales, administrative duties, processed purchases, scheduled deliveries, basic dispatch functions, and heavy phone work.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.

Customer Service Representative

Kane’s Furniture Store
Tampa, FL
  • Provided customer service & multi-tasked between data entry, retail sales, administrative duties, processed purchases, scheduled deliveries.

Education

Medical Assistant -

Sanford Brown Institute
Tampa, FL
01.2011

Course Of Study; Education -

Hillsborough Community College
Tampa, FL
03.2006

Skills

  • Office Administration / Data Entry
  • Organizations & Problem-Solving
  • Computer Skills / Answering Phones
  • Customer Service / Sales Skills
  • Microsoft Office
  • Credit/Debit/Cash Transactions
  • Supervisor / Management
  • Medical Office Administration
  • Attention to Details
  • Injections / Phlebotomy
  • Vital Signs, EKG
  • Medical Terminology
  • Medical Office Management
  • Medical billing and coding
  • Diagnostic Procedure / Sterilization techniques
  • Medical Procedures
  • Specimens collection and processing

Timeline

Customer Service Representative / Service Dispatcher / Data Entry

National Vendor Solutions

Customer Service Representative / Service Dispatcher / Recruiting / Comcast HR Rep

Nexicore Services

Customer Service Representative / Medical Assistant / Pharmacy Tech

Medco

Medical Assistant & Front Desk Assistant

Dr.Tosca Medical Office

Medical Assistant & Front Desk Assistant

Bayside Clinic

Admissions Representative

Everest University Online

Customer Service Representative / Service Dispatcher / Technician Supervisor

Rooms to Go

Customer Service Representative

Kane’s Furniture Store

Medical Assistant -

Sanford Brown Institute

Course Of Study; Education -

Hillsborough Community College
Kristin Scaggs