Kristin Scarlatella
Batavia,Ohio
Summary
Results-driven Branch Manager with 14 years of comprehensive experience in financial services. Polished in managing branch, promoting and marketing branch products and allocating funds. Deeply familiar with banking rules and regulations. Friendly professional dedicated to promoting and maximizing sales opportunities.
Overview
9
9
years of professional experience
Work History
Branch manager
US Bank
owensville, ohio
05.2021 - Current
- Grew Consumer deposits 259.2% from prior year
- Increased Business deposits 100% from prior year
- Increased Business loans by 400% from prior year
- Grew TM over 40% YOY
- Grew Revenue by 38%
- Grew Investments 200%
- Coached and developed successful bankers to meet goals
- Met with business clients to discuss financial needs and made meaningful relationships.
Client relationship consultant
US Bank
amelia, ohio
01.2019 - 05.2021
- Consistently met goals each quarter
- Cross sold bank products and services to meet customer needs and provide options, help customers to adapt to digital banking
- Over 90% customer satisfaction ratings
- Helped peers with deposit and loan exceptions.
Assistant branch manager
US Bank
amelia, ohio
06.2018 - 01.2019
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Attended Sales and Service Luncheon for exceeding goals
- Won Branch Assistant Manager of the Quarter
- Developed employee schedules and conducted monthly meetings
- Evaluated employees performances to help improve skills and attain advancement.
Retail support analyst
US Bank
lunken, ohio
01.2017 - 06.2018
- Met performance metrics for factors such as call volume thresholds and call time guidelines, producing exceptional customer feedback
- Performed troubleshooting for technical and software issues
- Reviewed and analyzed legal documents to make sure they met guidelines and procedures.
Personal banker
US Bank
mason, ohio
11.2014 - 01.2017
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
- Networked to increase client base
- Maintained filing system for customer follow ups
- Educated customers on online banking and mobile banking
- Completed banker school and starting studying for Investment Licenses.
Education
Skills
- Credit/Sales Management
- Training and Development
- Networking
- Proficient in Excel
- Customer Service
- Branch Operations Management
- Verbal/Written Communication
- Sales Professional
- Risk Mitigation
- Relationship Building and Management
- Coaching and Mentoring
- Business Planning
Accomplishments
- Officer of communications on development network
- Facilitate Kudos Board for Community Events and Recognition
- Attends meetings and networking events
- 2019 branch assistant manager of the quarter
- Met sales goals and had over 90% customer satisfaction score
- 2016 quarterly star of excellence
- Achieved top sales in district for Quarter 3
Education Achievements
Dean’s List
References
- Christopher Sullivan, VP District Manager Cincinnati East District, US BANK, Christopher.sullivan1@usbank.com
- Andrew schappacher, Officer, Credit Review Specialist, US BANK, Andrew.Schappacher@usbank.com
- Brittney taylor, Small Business Specialist, US BANK, Brittney.Davisson@usbank.com
- Victoria bratcher, AVP Business Risk Professional, US BANK, Victoria.bratcher@usbank.com
Timeline
Branch manager
US Bank
05.2021 - Current
Client relationship consultant
US Bank
01.2019 - 05.2021
Assistant branch manager
US Bank
06.2018 - 01.2019
Retail support analyst
US Bank
01.2017 - 06.2018
Personal banker
US Bank
11.2014 - 01.2017