Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kristin Schafer

Phoenix,Arizona

Summary

Dynamic and results-oriented professional with extensive experience in customer success, sales, account management, real estate, legal assistance, and office administration. Proven track record of driving business growth, exceeding targets, and delivering exceptional service. Strong interpersonal skills and ability to collaborate effectively across teams. Talented Executive with more than 10 years of driving corporate success through analytics and cost-benefit analysis. Engages with staff and customers to foster positive corporate image. Identifies and promotes team contributors to facilitate growth. Serves as mentor to newer staff, closing knowledge gaps and driving performance.

Overview

31
31
years of professional experience

Work History

Customer Success Executive

FedEx Services
Phoenix, Arizona
11.2021 - Current
  • Spearheaded customer success initiatives for Adidas and Levi’s accounts, ensuring high levels of satisfaction and retention
  • Collaborated with cross-functional teams to identify opportunities for process improvements and product enhancements
  • Developed and maintained relationships with key stakeholders to understand their needs and provide tailored solutions.

Sales Executive

FedEx Services
Phoenix, Arizona
11.2013 - 11.2021
  • Consistently met and exceeded sales targets, contributing to company revenue growth
  • Cultivated strong relationships with clients, resulting in repeat business and referrals
  • Utilized industry knowledge to identify new opportunities and trends, driving strategic business development efforts.

Realtor

Century 21
Phoenix, Arizona
05.2010 - 05.2014
  • Facilitated residential real estate transactions, guiding clients through the buying and selling process
  • Implemented effective marketing strategies to promote listings and attract potential buyers
  • Negotiated contracts and terms to ensure favorable outcomes for clients.

Account Manager

CDW
Phoenix, Arizona
01.2013 - 10.2013
  • Managed a portfolio of client accounts, providing personalized solutions to meet their IT needs
  • Collaborated with internal teams to address customer concerns and resolve issues in a timely manner
  • Developed and implemented account plans to drive customer engagement and satisfaction.

Legal Assistant

Attorney James F. O’Rourke Jr.
Portland, Oregon
10.1995 - 10.2007
  • Managed a case load of 80+ personal injury cases as lead assistant to sole personal injury attorney
  • Screened potential clients, scheduled and assisted with depositions, and negotiated cases with insurance companies
  • Composed timely responses through email, phone calls, or letter writing, and led and trained 2 staff members.

Office Assistant

Elegant Homes General Contractor
Clackamas, Oregon
01.1993 - 01.1995
  • Assisted with all functions of office work for a home builder
  • Handled bookkeeping, accounts receivable/payable, payroll, and banking transactions
  • Managed office activities, business transactions, and other general administrative tasks.

Education

High School Diploma -

Portland Christian Highschool
05.1993

Skills

  • Income Generation
  • Profit Generation
  • Customer Relations
  • Project Management
  • Strategy Development
  • Sales Analysis
  • Supply Chain Management
  • Customer Retention
  • Client Account Management
  • Sales expertise
  • Negotiation Skills
  • Problem Resolution
  • Account Management

Accomplishments

  • 2023 winner Ambassadors Club for outstanding performance at FedEx

Timeline

Customer Success Executive

FedEx Services
11.2021 - Current

Sales Executive

FedEx Services
11.2013 - 11.2021

Account Manager

CDW
01.2013 - 10.2013

Realtor

Century 21
05.2010 - 05.2014

Legal Assistant

Attorney James F. O’Rourke Jr.
10.1995 - 10.2007

Office Assistant

Elegant Homes General Contractor
01.1993 - 01.1995

High School Diploma -

Portland Christian Highschool

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Kristin Schafer