KRISTIN SCHLANGEN
Spokane,WA
Summary
Friendly Manicurist versed in both manicures and pedicures. Hardworking, reliable and dedicated to customer service. Willing to take on any task to support business and team needs. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
Work History
Nail Technician
Tress Chic
01.2022 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
Nail Technician
Urbanna Salon and Spa
01.2011 - 01.2022
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Communicated effectively with management concerning important customer issues.
- Oversaw schedule to manage appointments of new and existing clients.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
Patient Intake Specialist
CBR Medical
01.2008 - 01.2011
- Managed patient intake processes, including medical records maintenance, patient evaluations, and data entry
- Coordinated with healthcare professionals to schedule patient appointments and ensure a smooth patient flow
- Conducted patient interviews to gather essential medical history and accurately documented information in compliance with HIPAA regulations
- Assisted in bookkeeping tasks, processing billing and insurance claims, and resolving financial inquiries
- Ensured adherence to state and federal regulations, including WAC (Washington Administrative Code), to maintain compliance and patient confidentiality.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Provided compassionate support to patients during their healthcare journey, fostering trust and rapport.
Teller
Banner Bank
01.2007 - 01.2008
- Processed financial transactions for customers, including deposits, withdrawals, and check cashing
- Provided exceptional customer service, addressing inquiries, and resolving issues in a prompt and friendly manner
- Balanced cash drawers accurately at the beginning and end of each shift, ensuring precision in financial transactions
- Promoted bank products and services to customers, contributing to increased sales and customer loyalty.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
Manicurist Degree -
Glen Dow Academy
05.2011
High School Diploma -
Ben Lomond High
05.2005
Skills
Customer Service
Nail Extensions
Time Management
Nail art techniques
Problem-solving skills
Sanitation Procedures
Appointment management
Team Collaboration
Professionaloverview
As a current business owner with a strong entrepreneurial background, I am seeking a career path in finances where I can leverage my financial acumen and passion for delivering amazing customer service. My objective is to utilize my expertise to create a positive client experience that leaves a lasting first impression. With a friendly and kind demeanor, I strive to get to know people quickly while building trust and rapport. Through these strong connections, I aim to provide exceptional financial guidance, fostering trust and loyalty with clients and contributing to the growth and success of a reputable financial institution.
References
Amanda Hauenstein, 509-954-5216
Timeline
Nail Technician
Tress Chic
01.2022 - Current
Nail Technician
Urbanna Salon and Spa
01.2011 - 01.2022
Patient Intake Specialist
CBR Medical
01.2008 - 01.2011
Teller
Banner Bank
01.2007 - 01.2008
Manicurist Degree -
Glen Dow Academy
High School Diploma -
Ben Lomond High
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