Kristin Secrist-Jones
Naples,FL
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
11
11
years of professional experience
Work History
Assistant Manager
John Craig Clothier
01.2022 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
General Manager
Ulta Cosmetics
12.2019 - 01.2022
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Store Manager
Express
11.2012 - 12.2019
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Education
Bachelor of Science - Social Work
Ferris State University
Big Rapids, MI05.2005
Skills
- Product and Service Knowledge
- Operations Management
- Employee Scheduling
- Recruiting and Interviewing
- Employee Performance Evaluations
- Customer Rapport
- Sales Growth
- Sales Reporting
- Retail Operations
- Policy Enforcement
- Team Motivation
- Sales Strategies
- Customer Relationship Management (CRM)
- Orientation and Training
Timeline
Assistant Manager
John Craig Clothier
01.2022 - Current
General Manager
Ulta Cosmetics
12.2019 - 01.2022
Store Manager
Express
11.2012 - 12.2019
Bachelor of Science - Social Work
Ferris State University
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