Summary
Overview
Work History
Education
Skills
Timeline
Generic

KRISTIN SHEPHERD

Customer Service Representative
Bonner Springs,KS

Summary

Skilled logistics professional, prepared to bring expertise in coordinating parts and optimizing supply chains. Proven track record of improving inventory accuracy and streamlining procurement processes. Strong collaborative team player with focus on achieving results and adapting to changing needs, leveraging skills in inventory management and supplier coordination.

Focused customer service representative and data entry clerk well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering 37 years of progressive experience in field.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

37
37
years of professional experience

Work History

Parts Coordinator

FedEx Freight
12.2022 - Current
  • Data Entry issuing and receiving purchase orders
  • Coordinate the largest parts room in the US
  • Order, receive and shelf all parts for shop outfitting tractors, trailers, dollies, containers, forklifts and hostler trucks
  • Core, warranty and non-usage part returns
  • Ship parts to satellite locations
  • Various accounting reports
  • Customer service
  • Coordinated inventory management processes to ensure timely availability of parts.
  • Streamlined order fulfillment procedures, reducing processing time and enhancing efficiency.
  • Trained and mentored new staff on operational procedures and best practices for efficiency.
  • Implemented tracking systems for parts inventory, increasing accuracy in stock assessments.
  • Analyzed data trends to optimize stock levels and minimize excess inventory costs.
  • Led initiatives to enhance communication between departments, improving workflow integration.
  • Collaborated with service technicians to identify necessary parts for repairs, minimizing downtime.
  • Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
  • Conducted regular inventory audits to maintain appropriate stock levels and prevent shortages.
  • Reviewed historical sales data to forecast future demand accurately, ensuring optimal stock levels at all times.
  • Implemented a barcode scanning system to improve accuracy in parts identification and inventory counts.
  • Ordered parts for customers, repair shops, and service departments for use in diesel engine trucks, trailers, forklifts, containers and dolly equipment.

Customer Service Representative

Clarke Powered Solutions
01.2022 - 12.2022
  • Extensive data entry
  • Heavy phone traffic
  • Extensive email communication with customers taking orders and researching parts.
  • Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
  • Managed customer accounts using CRM software to track interactions and ensure satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.

Parts & Front of House Manager

Halco Inc.
07.2021 - 01.2022
  • Trained and mentored staff, fostering a collaborative environment and enhancing team performance.
  • Oversaw daily operations to ensure exceptional guest experiences and seamless service delivery.
  • Ran front of house for small construction equipment repair shop and managed parts inventory
  • Extensive data entry
  • Heavy phone traffic
  • Coordinated inventory management processes to ensure timely availability of parts and materials.
  • Implemented efficient tracking systems for parts to enhance accuracy and reduce delays.
  • Collaborated with cross-functional teams to streamline communication regarding inventory needs.
  • Trained new staff on inventory protocols and best practices to improve operational efficiency.
  • Established strong relationships with vendors, resulting in improved communication and faster delivery times.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Helped walk-in customers fill orders

Canister Operations Specialist 1

AlixaRX
05.2019 - 07.2021
  • Clean canisters for busy pharmacy hub
  • Maintain canister stock for dispensing technicians
  • Reclaim returned canisters into inventory
  • Heavy data entry
  • Customer Service
  • Streamlined operational workflows to enhance efficiency and reduce processing times.
  • Coordinated cross-departmental communication to improve project alignment and execution.
  • Analyzed process performance metrics to identify areas for continuous improvement initiatives.

Parts Manager

Armor Equipment
06.2018 - 04.2019
  • Manage parts department in refuse equipment repair shop
  • Data Entry processing orders, shipping, receiving
  • Customer Service, walk-in customers
  • Order parts for units in need of repair
  • Responsible for all purchasing
  • Process warranty requests
  • Assist GM in managing shop operation
  • Coordinated inventory management processes to ensure accurate stock levels and timely order fulfillment.
  • Streamlined parts ordering procedures using ERP systems, enhancing workflow efficiency and reducing lead times.
  • Developed and maintained strong vendor relationships to support procurement of quality equipment components.
  • Implemented tracking systems for parts usage, contributing to improved inventory accuracy and reduced waste.
  • Optimized storage solutions within the warehouse space to maximize efficiency and ease of access to commonly needed items.
  • Created detailed reports on inventory status and movement trends, informing management of potential areas for improvement or concern.

Parts Manager

Riverside Transport Inc.
08.2017 - 05.2018
  • Manage parts room of diesel engine shop
  • Research parts for trucks in need of repair
  • Managed inventory control processes to optimize parts availability and reduce lead times.
  • Led team in implementing efficient parts ordering systems, enhancing operational workflow.
  • Developed training programs for staff on best practices in parts management and customer service.
  • Streamlined supplier relationships, improving communication and ensuring timely deliveries of necessary components.
  • Oversaw daily operations of parts department, ensuring alignment with organizational goals and performance standards.
  • Analyzed sales trends to forecast demand, adjusting inventory levels to meet customer needs effectively.
  • Implemented quality control measures for incoming parts, minimizing defects and maximizing reliability for clients.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.

Office Assistant/Parts

Kansas City Peterbilt/Utility Trailer
04.2014 - 08.2017
  • Assist service manager in daily operation of trailer repair shop
  • Data entry of all shop paperwork
  • Customer service
  • Charged with ordering, stocking and restocking all parts for FedEx Ground trailer shop
  • Perform daily lot checks of equipment needing repairs
  • Run daily, weekly and monthly reports marrying FedEx and Peterbilt operating systems
  • Heavy data entry required daily for accuracy for stocking and inventory management
  • Schedule and assign work to technicians
  • Responsible for all purchasing and receiving
  • Warranty returns
  • HR liaison for corporate office
  • Implemented suppliers internal ordering system
  • Coordinated office operations, ensuring efficient workflow and timely communication across departments.
  • Managed scheduling for appointments and meetings, optimizing use of executive time and resources.
  • Assisted in maintaining inventory records, contributing to effective supply chain management.
  • Developed filing systems for documents, enhancing retrieval efficiency and organization standards.
  • Collaborated with team members on projects, promoting teamwork and improving project outcomes.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.

Parts Manager

Swift Transportation
02.2003 - 09.2013
  • Data Entry
  • Entered work orders on all units in for repair
  • Heavy data input required daily in the database to ensure accuracy
  • Scheduled and assigned work to technicians
  • Administrative Assistant and Zone 2 Admin
  • Assisted with training other admins and parts managers in region
  • Scheduling of shop manager's calendar
  • Scheduled bi-monthly team meetings with other administrative assistants to network and exchange tips and tricks
  • Warranty administrator
  • Conducted weekly conference call advising all shops in region of status of warrantable parts
  • Orientation administrator
  • Responsible for performing all non-driver orientations for three terminals
  • Educated all new hires on the employee handbook and company policies and procedures
  • Parts manager
  • Managed daily operation of large parts department
  • Responsible for all purchasing, receiving and stocking parts
  • Warranty and core returns
  • Placed weekly stock orders from several different vendors using their in-house programming
  • Physical inventory
  • Created multiple SOP's that were implemented and used company-wide
  • Mentored junior staff members, fostering professional development and enhancing team productivity.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.

Education

Diploma - General studies

Basehor-Linwood High School
05.1990

Skills

  • Data Entry
  • Customer service
  • HR/Orientation/Onboarding
  • Ten Key Skills
  • Administrative Assistant
  • Inventory Management
  • Purchasing
  • Receiving
  • Cycle Counts
  • Warranty Administration
  • Warehouse organization
  • Purchasing strategies
  • ERP systems
  • Shipping procedures
  • Forecasting
  • Returns management
  • Stock control
  • Ordering parts
  • Improving customer satisfaction
  • Customer relations
  • Forklift operation
  • Invoice processing
  • Goal setting
  • Inventory restocking
  • Inventory management
  • Performance improvement
  • Inventory auditing
  • Stock management
  • Vendor relations
  • Coordinating paperwork
  • Returns processing
  • Parts documentation
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Loading and unloading
  • Reliability
  • Workplace safety
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Clear communication
  • Email and phone communication
  • Hazard identification
  • Organizational skills
  • Team collaboration
  • Shipping and receiving
  • Active listening
  • Decision-making
  • Problem resolution
  • Relationship building
  • Health and safety
  • Safety procedures
  • Team building
  • Safety protocols
  • Interpersonal skills

Timeline

Parts Coordinator

FedEx Freight
12.2022 - Current

Customer Service Representative

Clarke Powered Solutions
01.2022 - 12.2022

Parts & Front of House Manager

Halco Inc.
07.2021 - 01.2022

Canister Operations Specialist 1

AlixaRX
05.2019 - 07.2021

Parts Manager

Armor Equipment
06.2018 - 04.2019

Parts Manager

Riverside Transport Inc.
08.2017 - 05.2018

Office Assistant/Parts

Kansas City Peterbilt/Utility Trailer
04.2014 - 08.2017

Parts Manager

Swift Transportation
02.2003 - 09.2013

Diploma - General studies

Basehor-Linwood High School

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KRISTIN SHEPHERDCustomer Service Representative