Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kristin Singleton

Springfield,MO

Summary

Dynamic professional with extensive experience at Cox Health, excelling in client relationship management and financial analysis. Proven track record in enhancing team productivity and developing effective marketing strategies. Adept at training employees and fostering collaboration, driving significant improvements in service delivery and client satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Owner

Singleton Amusements
Springfield, MO
07.2024 - Current
  • Created marketing campaigns to attract new customers.
  • Analyzed industry trends to develop competitive strategies.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Managed daily operations of business, including hiring and training staff.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Oversaw budgeting and financial management.

Benefits and Eligibility Supervisor

Cox Health
Springfield, MO
07.2023 - 07.2024
  • Enhanced client satisfaction with timely and accurate eligibility determinations through efficient case management.
  • Increased team productivity by establishing clear performance expectations and providing regular coaching to staff members.
  • Created a positive work environment, fostering open communication and promoting teamwork among frontline workers.
  • Improved efficiency of application processing by developing standardized workflows for staff to follow consistently.
  • Evaluated employee performance fairly, providing constructive feedback for improvement while also recognizing exemplary work when appropriate.
  • Collaborated closely with other departments within the organization to ensure efficient coordination of services for clients needing additional support or information regarding their cases.

Team Lead CMG Financial Services

CoxHealth
10.2022 - 06.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Financial Advisor

CoxHealth
08.2021 - 09.2022
  • Educated patients on their upcoming financial responsibilities regarding their pregnancy.
  • Presented financial plans to patients and set up payment arrangements.
  • Monitored and updated patient accounts to comply with collections standards.
  • Worked with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing and coding questions.
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
  • Answered patient questions and inquiries regarding registration process and documentation.

Registration Specialist

CoxHealth
01.2021 - 08.2021
  • Completed registration paperwork, verifying accurate patient information.
  • Updated patient contact information to support accurate electronic medical records.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Entered patient information into payment system accurately for billing purposes.

Care Coordinator

OneCall
12.2018 - 01.2021
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
  • Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
  • Acted as first point of contact and set appointments for prospective clients.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered phone calls and answered questions from potential customers.

Customer Service Representative II

Chase
08.2015 - 12.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

Associate of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
08-2025

Skills

  • Financial analysis
  • Marketing strategy
  • Client relationship management
  • Data analysis
  • Customer service
  • Project management
  • Employee training
  • Communication skills
  • Team building
  • Marketing

Certification

  • HFMA CRCR-this certification demonstrates proficiency and expertise in healthcare finance, revenue cycle management, accounting, and other related areas.

References

References available upon request.

Timeline

Owner

Singleton Amusements
07.2024 - Current

Benefits and Eligibility Supervisor

Cox Health
07.2023 - 07.2024

Team Lead CMG Financial Services

CoxHealth
10.2022 - 06.2023

Financial Advisor

CoxHealth
08.2021 - 09.2022

Registration Specialist

CoxHealth
01.2021 - 08.2021

Care Coordinator

OneCall
12.2018 - 01.2021

Customer Service Representative II

Chase
08.2015 - 12.2018

Associate of Science - Business Administration

Southern New Hampshire University

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