Summary
Overview
Work History
Education
Skills
Timeline
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Kristin Sipe

DAMASCUS,OR

Summary

Customer Service Specialist with expertise in prioritizing tasks and managing multiple responsibilities in high-pressure environments. Proven track record of collaborating with teams to achieve both individual and organizational objectives. Recognized for effectively resolving escalated customer issues and maintaining high productivity levels. Strong skills in communication, problem-solving, and time management contribute to seamless customer service operations.

Overview

20
20
years of professional experience

Work History

Costumer service representative

Ben's Heating And Air Conditioning
Oregon City, Oregon
05.2021 - 04.2025
  • Assisted customers with inquiries regarding heating and air conditioning services.
  • Processed service requests and scheduled technician appointments efficiently.
  • Resolved customer complaints through effective communication techniques.
  • Maintained accurate records of customer interactions in database systems.
  • Collaborated with team members to enhance service delivery processes.
  • Followed up on service calls to confirm customer satisfaction.
  • Identified upselling opportunities based on customer needs during interactions.
  • Contacted customers about potential upgrades and new services offered.

Wait Staff Member

Eagle Creek Saloon
Eagle Creek, Oregon
12.2014 - 06.2020
  • Delivered food and beverages promptly to enhance customer satisfaction in a fast-paced dining environment.
  • Provided exceptional customer service, effectively addressing inquiries and resolving issues.
  • Collaborated with kitchen staff to ensure accurate order preparation for timely service.
  • Managed cash register operations and processed payments efficiently, maintaining accuracy.
  • Assisted in training new staff on restaurant procedures and standards to ensure consistency.
  • Supported promotional events by setting up and serving special menus to attract customers.
  • Successfully managed multiple tasks simultaneously while maintaining organization under pressure.

Bartender-server

Redland Cafe
18305 South Redland rd., Oregon City, OR
11.2004 - 06.2020
  • Delivered exceptional customer service through prompt beverage service and bar cleanliness.

Collaborated with kitchen staff to ensure timely food and beverage delivery.

  • Built strong relationships with employees by fostering effective communication.
  • Managed inventory, restocked supplies, and maintained accurate liquor counts.
  • Operated cash register, processing transactions accurately using thePOS system.
  • Maintained composure during peak periods, ensuring high-quality service.
  • Reconciled cash drawer at shift's end, verifying accuracy of funds.
  • Adhered to health and safety regulations for responsible alcohol service.

Wait Staff Member (Fill in)

Carver Hangar
Happy Valley, Oregon
01.2005 - 2025
  • Filled in shifts as needed.
  • Provided excellent customer service to enhance dining experiences.
  • Took and processed customer orders accurately and efficiently.
  • Managed cash register operations and processed payments swiftly.

Education

High School Diploma -

Estacada
Estacada, OR
06-2001

Skills

  • A/C troubleshooting
  • Customer relationship management
  • Upselling techniques
  • Order accuracy
  • Service request processing
  • Customer database management
  • Complaint resolution
  • Time management
  • Effective communication
  • Problem solving
  • Cash register operation
  • Stress management
  • Training support
  • Retail sales and service
  • Professional demeanor
  • Product promotion
  • Punctuality and reliability
  • Multitasking and organization
  • Team collaboration
  • Cash handling
  • Food safety awareness
  • Menu knowledge and recommendations
  • Order processing and take-out service
  • Point of sale operations
  • Dining customer service standards

Timeline

Costumer service representative

Ben's Heating And Air Conditioning
05.2021 - 04.2025

Wait Staff Member

Eagle Creek Saloon
12.2014 - 06.2020

Wait Staff Member (Fill in)

Carver Hangar
01.2005 - 2025

Bartender-server

Redland Cafe
11.2004 - 06.2020

High School Diploma -

Estacada