Kristin Smith
Allen,Texas
Summary
Adaptable professional with 20+ years of work experience and a proven knowledge of back office operations, administrative support, customer service and workflow prioritization. Aiming to leverage my abilities to successfully obtain a role allowing me to maximize my abilities.
Overview
22
22
years of professional experience
Work History
Practice Manager
Savage Chiropractic
02.2016 - 01.2023
- Provided outstanding support to 8 staff which helped improve process flow and boosted efficiency.
- Developed policies and procedures for effective practice management.
- Oversaw accounting, budgeting, payroll and financial reporting.
- Transitioned practice to electronic record management systems for all patient files.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Realtor
Ebby Halliday Real Estate Inc.
04.2010 - 12.2016
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards, cold calling and open houses.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue with closing average of 2-3 homes, per month.
- Cultivated long-lasting relationships, with clientele, which provided, repeat business and/or referring friends or family, or both.
- Awarded Rookie of the Year-2010
- Awarded Top Closer in Branch-2011, 2012, 2013, 2014, 2015
Account Executive
Option One Mortgage Lending
04.2001 - 03.2008
- Built account base from scratch to 160+ active brokers/bankers, recurring accounts.
- Managed an average pipeline of approximately 175 loans, per month.
- Maintained an average 80% submission-to-close ratio, per month.
- Average closings of 70+ loans, per month.
- Researched competitive landscape to position brand in marketplace.
- Distributed marketing materials to existing and prospective brokers and bankers to promote products and services.
- Qualified prospects and prepared compliant loan packages that drove industry-leading approval rate.
- Cold called, canvassed and obtained referrals to develop sales pipeline.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Serviced accounts and proposed new products and services to maximize revenue.
Education
Associate of Arts - Liberal Arts And General Studies
Los Medanos College
Pittsburg, CA05.2001
Skills
- Business Development
- Strong organizational skills
- Lending
- Analytical and Logical Thinking
- Calyx Point
- Prospecting and Cold Calling
- Credit Reporting Software
- Lending Software Systems
- Desktop Underwriter
- Managing Files and Records
- Budget Oversight
- Policy Implementation
- Coaching and Mentoring
- Electronic Medical Record Software
Timeline
Practice Manager
Savage Chiropractic
02.2016 - 01.2023
Realtor
Ebby Halliday Real Estate Inc.
04.2010 - 12.2016
Account Executive
Option One Mortgage Lending
04.2001 - 03.2008
Associate of Arts - Liberal Arts And General Studies
Los Medanos College
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