Kristin Smith
Murrells Inlet,South Carolina
Summary
Dynamic Lead Pharmacy Technician at CVS Pharmacy with expertise in drug inventory control and exceptional problem-solving skills. Successfully streamlined pharmacy operations, ensuring compliance with HIPAA and FDA regulations. Recognized for enhancing customer satisfaction through effective communication and accurate prescription management, contributing to a more efficient pharmacy environment.
Overview
19
19
years of professional experience
Work History
Lead Pharmacy Technician
CVS Pharmacy
Surfside Beach, SC
04.2015 - 10.2025
- Pharmacy and customer records management
- Intravenous admixture preparation
- Drug inventory control
- Quality assurance and control
- Problem-solving skills
- Order verification
- Interpersonal skills
- Immunization administration
- Reviewed and verified customer information and insurance provider information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient.
- Processed customer transactions efficiently using point-of-sale systems.
- Handled returns and exchanges according to store policies.
- Collaborated with team members to ensure a smooth checkout experience.
- Trained new cashiers on register operations and customer service standards.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Issued receipts, refunds, credits or change due to customers.
Assistant Manager
Hibbett Sporting Goods
Murrells Inlet, SC
04.2007 - 10.2011
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations.
- Maintained accurate cash register balances during shifts.
- Handled returns and exchanges according to store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Issued receipts, refunds, credits or change due to customers.
Skills
- Labeling procedures and compliance
- HIPAA and FDA regulations
- Insurance billing and pharmacy operations
- Workflow optimization strategies
- CPR certification
- Cash handling
- Point-of-sale operation
- Customer transaction processing
- Customer service
- Team collaboration
- Problem solving
- Attention to detail
- Interpersonal communication
- Time management
- Cash handling expertise
- Budgeting and finance
- Employee training
- Decision-making capacity
- Loss prevention strategies
- POS system proficiency
- Customer complaint resolution
- Store opening and closing
- Shift scheduling
- Payment processing
Timeline
Lead Pharmacy Technician
CVS Pharmacy
04.2015 - 10.2025
Assistant Manager
Hibbett Sporting Goods
04.2007 - 10.2011