Kristin Sorensen
Bountiful,UT
Summary
Customer service and client retention specialist with a proven record of building trust through active listening and clear interpersonal communication. Experience in client assessment, onboarding, and development of tailored fitness programs. Uses fitness technology and customer relationship management to support measurable lifestyle changes.
Overview
12
12
years of professional experience
Work History
Personal Fitness Trainer
KrissFit - Owner/Operator
Bountiful, UT
08.2011 - 06.2020
Facilitated intake consultations to determine client goals and develop customized motivational programs.
- Inspired individuals during lifestyle transitions by applying emotional intelligence to cultivate lasting trust.
- Built and nurtured a loyal client base over ten years through proactive relationship management.
- Managed daily business operations, including client scheduling, digital invoicing, marketing, and retention strategies.
Certified Personal Fitness Trainer
Skills Fitness
Bountiful, Utah
01.2008 - 07.2011
- Designed personalized fitness programs tailored to diverse client needs.
- Assessed client fitness levels and recommended strategic improvements.
- Conducted one-on-one training sessions to boost client performance.
- Instructed group fitness classes to foster teamwork and motivation.
- Maintained a clean, safe training environment for clients and staff.
- Monitored client progress, tracked results, and adjusted plans accordingly.
- Achieved high client retention rates and encouraged repeat business.
Education
Personal Fitness Certification
NASM (National Academy of Sports Medicine)
06-2008
Associate of Arts - Art History
Weber State University
Ogden, UT12-1991
Skills
- Customer relationship management
- Client onboarding
- Program design
- Fitness assessment
- Nutritional coaching
- Client evaluation
- Program certification
Core Proficiencies
- Relationship Building: Natural ability to connect with diverse personalities and make individuals feel valued and motivated.
- Client Relations & Retention: 10+ years managing long-term client accounts through clear communication and empathetic service.
- Business Operations: Experienced in scheduling, basic digital admin, billing, and time management.
- Conflict Resolution & Communication: Exceptional verbal skills with a talent for defusing tension and uplifting others.
Timeline
Personal Fitness Trainer
KrissFit - Owner/Operator
08.2011 - 06.2020
Certified Personal Fitness Trainer
Skills Fitness
01.2008 - 07.2011
Personal Fitness Certification
NASM (National Academy of Sports Medicine)
Associate of Arts - Art History
Weber State University