Summary
Overview
Work History
Education
Skills
Timeline
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Kristin Souza

Plymouth,MA

Summary

Passionate leader with 20+ years experience demonstrating a consistent record of high results. Emphasis on building high-performing, customer focused teams with high retention. Equally strong qualifications in all areas of retail operations.

Overview

34
34
years of professional experience

Work History

Store Manager

J Jill Group
Hingham, MA
07.2013 - Current
  • Responsible for achieving sales plan for $2 million women's specialty store.
  • Achieved consistent annual growth of +7% since 2013 through the recruitment of top talent and high-performing teams, leveraging company resources to enhance self and service skills. Proficiently analyze business outcomes, pinpoint areas of improvement and develop strategic solutions.
  • Protect company assets, minimizing loss according to company standards. Display financial responsibility, forecasting /adjusting payroll as needed to maintain productivity and efficiency.
  • Strong communication skills, consistently chosen to host Board of Directors and CEO walk-throughs. Flagship visual location for new product and presentation initiatives.
  • Coach associates and managers in selling techniques and behaviors to ensure exceptional shopping experience for customers.
  • Strong partnership with our home office on several initiatives, most recently represented the national retail team in the evaluation, selection and training of new POS/Omni system.
  • An exceptional motivator who generates high levels of associate morale and engagement by modeling excellent service behaviors, building productive relationships with all staff, establishes high standards and coaching for performance.

Store Manager

White House Black Market
Boston, MA
10.2009 - 06.2013
  • Leader of Boston's top volume store with annual sales of 3 million+.
  • Developed successful long-term relationships with customers resulting in repeat business.
  • Grew overall store sales +22% gaining $525,000 between 2010 and 2011.
  • Consistently exceeded all stores sales goals.
  • Regionally recognized leader, winner of multiple awards for sales and service.
  • An upbeat flexible individual who genuinely enjoys change in new initiatives to improve business.

Store Director

Sephora
Boston, MA
05.2006 - 09.2009
  • Sourced and hired 50 cast members to successfully open new store location.
  • Managed all HR functions, including on boarding, annual performance appraisals, individual development plans, coaching team and management performance, evaluating team for recognition and rewards program to achieve career goals.
  • Achieved highest employee retention rate in district -96% in 2007.
  • Consistently exceeded sales targets while maintaining all operational budget levels.
  • Successfully promoted, planned and executed 15 grassroots marketing events to drive business, build clientele and build staff bench.

General Manager

Ann Taylor
Boston, MA
03.1990 - 10.2005
  • Store ranked ninth companywide with $6 million net sales in 2004.
  • Regional leader in visual presentation, operational excellence and internal promotions.
  • Develop and lead regional training classes for new managers and associates.
  • Successfully tested multiple strategic client service initiatives that resulted in company policies.
  • Maintained lowest associate turnover rate for three consecutive years.
  • Partnered with Regional Visual Director as a resource to district and region.
  • Hosted quarterly visual workshops for region.

Education

Business Administration And Management

Bay State College
Boston, MA

Skills

  • Customer Service
  • Talent Recruitment
  • Team Development
  • Training and Mentoring

Timeline

Store Manager

J Jill Group
07.2013 - Current

Store Manager

White House Black Market
10.2009 - 06.2013

Store Director

Sephora
05.2006 - 09.2009

General Manager

Ann Taylor
03.1990 - 10.2005

Business Administration And Management

Bay State College

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Kristin Souza