Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
38
38
years of professional experience
Work History
Admissions Director and Social worker
Tel Hai Retirement community- Personal care home
Honeybrook, PA
10.2022 - 05.2024
ed and implemented effective admissions strategies for personal care home.
Coordinated tours and informational sessions for prospective residents and families.
Managed applicant follow-up processes to ensure timely communication and support.
Collaborated with marketing team to promote community services and events.
Maintained accurate records of inquiries, applications, and admissions decisions.
Fostered positive relationships with local healthcare providers for referral opportunities.
remained actively involved with new residents as families as their social worker by assisting with long term care applications and monthly billing, and by completing individualized care plans for their stay in personal care
facilitated supports groups, new resident teas, and offered weekly group meeting for memory care residents
assisted in the transition from our personal care home into the long term care facility within the community
Case manager /social worker
Bryn Mawr Rehabilitation Hospital
Malvern , Pa
04.2002 - 08.2022
Developed individualized care plans in collaboration with clients and service providers.
Advocated for clients' rights and access to community resources and services.
Collaborated with interdisciplinary teams to enhance overall client care strategies.
Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Developed trusting relationships with social services, health care providers and governmental agencies.
Provided referrals to appropriate health care providers or other community resources.
became one of the most knowledable brain injury case managers in PA assisting patients access brain injury waivers to return home with state support or to enter specialized brain injury residential facilities
often educated other hospital social workers on brain injury resources for their discharge planning
worked with medical assistance programs to obtain waivers to achieve discharge to home versus having to admit to nursing home care
learned resources of multiple states ( I.e MD, NJ, DEL) as patients were discharged home to those states under their state programs
discharge planning to include : ordering tracheotomy supplies, hospital beds, feeding tube supplies, oxygen, wound vacs, home care, IV medications, drug and alcohol placements, nursing home placements, Respite care, Hospice care and brain injury residential care facilities
completed insurance reviews ( Utilization review) for ongoing payment of patient stays in acute rehabilitation.
completed pre certifications for : CT scans, MRIs, IV antibiotics, medications, skilled nursing care, ambulance transportation and when necessary assisted with all appeal processes for inpatient stay or for all medically necessary services.
Brandywine Hospital/Trauma center
Trauma social worker
Coatesville , PA
11.1998 - 04.2002
Coordinated resources and services for families in crisis situations.
Collaborated with community organizations to enhance service delivery for clients.
stayed with patients families during trauma response acclimationg them to ER and later ICU Staying with them if Gift of Life decisions were being made
if a patient expired, staying with family as they arrived to hospital, staying as they grieved.
additional social work duties during non trauma calls and daily hospital social work tasks for discharge planning
discharge planning to include : discharge to home with home care, and medical equipment,. Discharges to inpatient psychiatric care, inpatient drug and alcohol treatment, discharges to shelters, safe harbors, domestic violence care, nursing homes, personal care homes, to the Veterans administration, to rehabilitate hospitals
Director of Social services
Manor care
Richmond , NV
07.1995 - 08.1997
Coordinated case management processes for clients in need of assistance.
Oversaw program compliance with state and federal regulations.
Coordinated with other departments to ensure efficient delivery of services.
Served as a liaison between clients, staff members, and external agencies.
Conducted assessments of client needs and developed plans for providing appropriate services.
Provided guidance and support to staff members in resolving complex cases.
Facilitated meetings between clients and families and other professionals involved in their care.
Maintained records regarding client information, program progress.
Case worker
Lutheran social ministries
Philadelphia , PA
08.1992 - 08.1993
Conducteclient assessments to determine eligibility for assistance programs.
Coordinated services between clients and community resources.
Developed individualized service plans based on client needs and goals.
Maintained accurate case records in compliance with agency policies.
Advocated for clients' rights and access to necessary services.
we were subcontracted by the Philadelphia Corporation of Aging to complete assessments for : Meals on Wheels, personal care, low income energy assistance programs, prescription assistance, transportation assistance and all services available to senior citizens within our scope of resources.
served as bilingual caseworker/spanish
Associate and shift manager
Wawa
West Chester, Pennsylvania
06.1986 - 08.1993
Trained new employees on safety protocols and operational procedures.
Coordinated inventory management and maintained stock levels.
Resolved customer complaints promptly and professionally.
Enforced health and safety regulations throughout the shift.
Managed daily cash intake by counting out registers and tabulating profits.
Developed and maintained positive working relationships with staff, customers, and vendors.
as associate : cut deli meat, cheeses and salads, made hoagies, made hot items, refreshed coffee, stocked cold box, and served as cashier
Education
Master of Arts - Masters of Social Work
Widener University
Chester, PA
05-1995
Spanish Religion And Sociology
Gettysburg College
Gettysburg PA
05-1992
Skills
Client advocacy
Team leadership
Teamwork and collaboration
Excellent communication
Collaborative Problem-solving
can still speak some Spanish
Affiliations
When not working, I have been a long time member of Calvary Lutheran church (50yrs) and enjoy singing in the adult choir and ringing in the handbell choir
Adminstrative Services Manager at WEST CHESTER UNIVERSITY - COMMUNITY MENTAL HEALTH SERVICESAdminstrative Services Manager at WEST CHESTER UNIVERSITY - COMMUNITY MENTAL HEALTH SERVICES