Kristin Steen
De Lancey,NY
Work Preference
Summary
Dynamic IT Application Specialist with a proven track record at IBM, enhancing help desk operations and achieving faster resolution rates. Skilled in application testing and project coordination, I excel in cross-functional collaboration and analytical problem solving, delivering impactful training resources and documentation to drive performance improvements. Currently working with AI CRM.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Application Specialist (Contract)
Springbrook LLC
Oneonta, NY
01.2023 - 03.2023
- Improved help desk operations, achieving faster resolution rates.
Modified applications to address user feedback and enhance performance.
Created comprehensive training resources and documentation for improved knowledge transfer.
QA Team Lead
IBM QA Lead/ KPMG LLC
Montclair, NJ
04.2013 - 06.2017
- Executed testing for vendor application implementations and legacy application remediation.
- Managed two offshore teams, coordinating integration and system testing events efficiently.
- Developed comprehensive Test Plans and Test Schedules to guide testing processes.
- Reported testing outcomes and issues to KPMG managers and core business groups regularly.
QA Team Lead - Morgan Stanley/Smith Barney Merger-Capital Markets
EMC Corporation
NYC, N.Y.
01.2011 - 10.2012
- Spearheaded merger events for proprietary Capital Market and Risk applications utilized by Traders at Morgan Stanley and Smith Barney.
- Implemented Agile processes, managing 2 on-site resources to enhance project efficiency.
- Created comprehensive training materials and delivered impactful presentations to Traders, Developers, and Managers.
- Coordinated system testing events to ensure functionality and performance alignment.
- Managed stakeholder communications and collaborated with core business groups for seamless integration.
QA Project Analyst (Contract)
Teach for America
NYC, N.Y.
10.2010 - 12.2010
- Executed regression analysis and designed UAT tests for secure web application serving TaF staff, members, and alumni.
- Maintained regression suite to ensure consistent performance and reliability.
- Documented and executed test cases to validate application functionality and security.
QA Project Analyst –Consultant
MSSB/IBM
Jersey City, N.J.
07.2010 - 08.2010
- Served as Project Management, UAT Coordination, and SOP Consultant for Morgan Stanley Credit Risk Management.
- Developed compliance documentation for conversion project during Morgan Stanley Smith Barney merger.
- Conducted research and prepared necessary Tests, Plans, Business Rules documents, and Integration Schedules.
- Provided essential support to Technology team throughout project lifecycle.
QA Test Lead –Consultant
Bowne & Co. Inc.
NYC, N.Y.
11.2009 - 06.2010
- Led QA efforts for proprietary XBRL Viewer application, ensuring high-quality product delivery.
- Executed manual tests swiftly in an Agile process to support bi-weekly iterations.
- Developed QA strategy in alignment with evolving project structure and stakeholder needs.
- Collaborated with Development and Business teams to establish risk-based rules and tests.
QA Test Lead –Consultant
Hedgeserv Inc.
NYC, N.Y.
07.2009 - 10.2009
- Supported Hedge Fund administration software through IPython shop operations.
- Interfaced with Sungard Front Arena, utilizing Eclipse proprietary testing framework.
- Collaborated closely with Business & Development teams in Agile XP environment.
GFX Team Lead –Consultant
Merrill Lynch
Jersey City, N.J.
11.2007 - 01.2009
- Developed test, SOP, and strategy documents for GFX-IMFA application in global finance and international trade.
- Managed targeted testing project for new modular GUI interface of legacy MVS trade management system.
- Focused on trade activity analysis for swaps, forwards, and futures in clearing processes.
Education
Comp Sci -
UCLA
Architecture -
Pratt Institute
Skills
- Application testing
- User acceptance testing
- Regression analysis
- Requirements gathering
- Technical documentation
- Project coordination
- Team leadership
- Cross-functional collaboration
- Analytical problem solving
- Microsoft Word and Excel
- MS Project management
- Database access and management
- Email communication (Outlook)
- Diagramming (Visio)
- Task tracking (JIRA)
- Database querying (Toad)
- Team communication (Slack)
- Capability maturity model (CMM)
- Agile methodologies
- Waterfall methodology
- Test-driven development (TDD)
- Behavior-driven development (BDD)
- Unix scripting
- Web development (HTML, CSS, JavaScript, PHP)
- Financial information exchange (FIX 4x)
- Structured query language (SQL)
- Common gateway interface (CGI)
- Extensible markup language (XML)
Certification
- SQL Server
- Load Runner
Core Technical Competencies
Word, Excel, MS Project, Access, Outlook, Visio, JIRA, Toad, Slack, CMM, Agile, Waterfall, TDD, BDD, Unix Shell Scripting, HTML, FIX (4.x), JavaScript, CSS, PHP, SQL, CGI, XML, AI
Websites
Quote
Each problem that I solved became a rule, which served afterwards to solve other problems.
Rene Descartes
Timeline
IT Application Specialist (Contract)
Springbrook LLC
01.2023 - 03.2023
QA Team Lead
IBM QA Lead/ KPMG LLC
04.2013 - 06.2017
QA Team Lead - Morgan Stanley/Smith Barney Merger-Capital Markets
EMC Corporation
01.2011 - 10.2012
QA Project Analyst (Contract)
Teach for America
10.2010 - 12.2010
QA Project Analyst –Consultant
MSSB/IBM
07.2010 - 08.2010
QA Test Lead –Consultant
Bowne & Co. Inc.
11.2009 - 06.2010
QA Test Lead –Consultant
Hedgeserv Inc.
07.2009 - 10.2009
GFX Team Lead –Consultant
Merrill Lynch
11.2007 - 01.2009
Comp Sci -
UCLA
Architecture -
Pratt Institute