Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Implemented corrective action plans and solutions for employee write-ups and incident reports.
Championed a resident-centered approach to care by actively soliciting feedback from patients'' families regarding their experiences at the nursing home facility.
Managed financial performance, ensuring budget compliance and maximizing revenue generation through accurate billing and reimbursement practices.
Partnered with external financial experts to facilitate Medicare and Medicaid cost reporting.
Supervised financial transactions for both employees and patients.
Ensured regulatory compliance by conducting internal audits, addressing deficiencies promptly, and maintaining up-to-date knowledge of industry standards and regulations.
Evaluated vendor contracts for cost-effectiveness, negotiating favorable terms for supplies and equipment purchases that reduced overall expenses.
Developed strong relationships with local healthcare providers, increasing referral rates and strengthening the facility''s reputation within the community.
Reduced staff turnover by fostering a positive work environment through open communication and proactive problemsolving.
Improved profits 68% in 2 months of starting position and was able to reduce agency cost by 100,000.
Collaborated with clinical teams to develop evidence-based policies and procedures that ensured consistent delivery of high-quality care services.
Led quality improvement initiatives focused on enhancing patient satisfaction scores and reducing readmission rates.
Increased occupancy from 66 to 112 in two months.
Handled employee write-up documentation and incident reports to actualize corrective action plans and deliver solutions.
Delivered financial reports such as income documents, balance sheets and cash flow statement to organization's board.
Paid close attention to applicable governing requirements and submitted journals and reports in accordance with NCDHHS and CMS programs.
Controlled accounts payable, accounts receivable, billing and claims processes to obtain maximum reimbursement from Medicare, Medicaid and other insurance providers.
Discussed resident census data and admissions and discharge information in department-head meetings.
Oversaw financial transactions and management functions, strategically managing operating budget.
Guided and mentored 110 employees in 122-bed facility while overseeing daily administrative tasks.
Maintained compliance with Centers for Medicare and Medicaid Services (CMS) requirements, submitting payroll-based journal (PBJ) reports and re-evaluation reports for continued participation in Medicare and Medicaid programs.
Served as an advocate for resident rights, addressing any concerns or grievances promptly and ensuring fair resolution.
Provided guidance and leadership to over 110 employees in 122-bed facility while managing day-to-day administrative tasks.
Managed operations at 122-bed facility.
Education
Bachelor Of Administration - Healthcare Administration
Southern New Hampshire University
Hooksett, NH
05.2022
Skills
Organizational leadership
Operations management
Quality improvement
Personnel management
Patient relations
Healthcare administration
Business development
Project oversight
Accreditation coordination
Profit improvements
Employee retention strategies
Resident care
Performance improvement
Budgeting expertise
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Multitasking
Reliability
Critical thinking
Excellent communication
Organizational skills
Team collaboration
Active listening
Adaptability and flexibility
Verbal and written communication
Decision-making
Certified in CPR/AED
Patient education and counseling
Employee supervision
Team building
HIPAA guidelines
Medical terminology
Certification
License practical nurse 20years
Timeline
License Nursing Home Administrator
Liberty Healthcare
01.2024 - Current
License practical nurse 20years
Bachelor Of Administration - Healthcare Administration