Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kristin Swanson

Lubbock,TX

Summary

Compassionate Community Health Worker with 4 years of experience in fast-paced positions. Committed to helping community members improve wellness through hands-on support and education. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Volunteer Coordinator

High Plains Senior Care
12.2023 - Current
  • Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
  • Developed and maintained relationships with local organizations to identify volunteer opportunities and resources.
  • Managed and tracked volunteer hours and progress to support accurate documentation.
  • Collaborated with other departments to maximize impact of volunteer efforts.
  • Monitored volunteer performance to enforce compliance with established policies and regulations.
  • Developed volunteer policies and procedures, codes of conduct, and volunteer standards.
  • Organized spaces, materials and catering support for internal and client-focused meetings.

Lead Community Liaison, Hospice

High Plains Senior Care
12.2022 - Current
  • Consulted with clients on business issues and developed innovative proposals.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Achieved client vision and marketing objectives by collaborating with various departments.
  • Researched and evaluated potential new markets and products.
  • Generated reports to support development and implementation of marketing plans.
  • Assembled reports and presentations to share insights and recommendations with stakeholders.
  • Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Created engaging brochures and flyers to use for promotional materials and distribution.

Sales Manager

Performance Motorcoaches
03.2021 - 12.2022
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
  • Set and achieved company defined sales goals.
  • Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
  • Negotiated prices, terms of sales and service agreements.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
  • Built relationships with customers and community to establish long-term business growth.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Therapy Assistant

Moody Neurorehabilitation Institute
12.2019 - 03.2021
  • Reviewed journals and various recourse actions to collect information on treatment and therapies for brain injuries.
  • Tracked progress according to goals for interventions.
  • Gathered information about clients using observational techniques and interviews, case histories and other assessment methodologies.
  • Maintained and updated patient records, changes in service plans, and treatment reports.
  • Performed routine wound care and dressing changes on schedule.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Administered medications via oral, and intramuscular injections and monitored responses.
  • Protected confidentiality of information related to patient care activities and EMS operations.
  • Helped patients eat and drink when necessary for safe consumption of food consistent with recovery guidelines.
  • Assisted patients in performance of routine recovery and mobility exercises, providing support when getting in and out of bed as well as walking and stretching.
  • Evaluated charting procedures for adherence to best practices.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Utilized nursing knowledge to identify patient needs and offer appropriate remedies.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Guided clients in development of skills and cognitive behavioral therapy techniques.

Store Manager

Palm Beach Tan
06.2017 - 11.2019
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.

Education

Applied Arts And Sciences

Texas Tech University
Lubbock, TX

Skills

  • Medical Facility Knowledge
  • Community Networking
  • Hospice Education
  • Time management
  • Program development
  • Adaptability
  • Event planning
  • Effective communication
  • Problem-solving
  • Relationship building
  • Market Trend Understanding
  • Business Networking
  • Efficient Sales Transactions
  • Customer Service
  • Sales Leadership
  • Accurate Documentation

Accomplishments

Executive Leadership Volunteer

The Walk to End Alzheimer's Executive Leadership Team members are volunteer leaders who serve under the direction of the Executive Event Chair and work in conjunction with a staff lead to ensure success of the Walk to End Alzheimer's. This position is responsible for recruiting volunteers, sponsors, and company teams who will contribute to raising revenue, increasing awareness and participation in the Walk and ultimately, exceed the event's goals.


Responsibilities

  • Served as a volunteer leader for the Walk to End Alzheimer's to ensure revenue goals are met
  • Committed my company as a sponsor
  • Formed a company team and was Company Coordinator
  • Commit to becoming a top fundraising team
  • Recruit additional ELT members
  • Recruit community leaders and corporations to support Walk to End Alzheimer's
  • Attend 6 ELT meetings
  • Host kick off party, Bank night, and Walk to End Alzheimer's

Timeline

Volunteer Coordinator

High Plains Senior Care
12.2023 - Current

Lead Community Liaison, Hospice

High Plains Senior Care
12.2022 - Current

Sales Manager

Performance Motorcoaches
03.2021 - 12.2022

Therapy Assistant

Moody Neurorehabilitation Institute
12.2019 - 03.2021

Store Manager

Palm Beach Tan
06.2017 - 11.2019

Applied Arts And Sciences

Texas Tech University

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Kristin Swanson