Summary
Overview
Work History
Skills
Timeline
Generic

Kristin Swoveland

Belleville

Summary

Dynamic professional with extensive experience at Hobby Lobby, excelling in conflict resolution and team leadership. Proven track record of enhancing customer satisfaction through effective communication and problem-solving skills. Adept at managing point-of-sale operations and fostering strong client relationships, consistently delivering exceptional service and driving operational success.

Overview

7
7
years of professional experience

Work History

Farm Hand

DeBucks family farm
Belleville
09.2024 - Current
  • Kept accurate records of sales transactions throughout the day.
  • Promoted new products and special offers to increase sales volume.
  • Monitored daily and long-term routes for weather, traffic, and other conditions.
  • Adhered to food safety regulations when handling and displaying food items.
  • Answered questions about product ingredients, nutritional value, storage requirements.
  • Operated point-of-sale systems to process transactions efficiently.
  • Ensured all products were properly labeled and priced correctly.
  • Restocked shelves after each sale period was complete.
  • Greeted customers as they arrived at the market and provided them with product information.
  • Adhered to all safety protocols while working on the farm premises.
  • Collaborated with team members to ensure all farm operations ran smoothly and efficiently.
  • Maintained orchard care and cleanliness standards by clearing out fallen fruit, brush and garbage.

Shipt Shopper

Shipt
Belleville
08.2024 - Current
  • Incorporated client feedback to consistently enhance service quality.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.

Cashier

Meijer
Belleville
08.2023 - 08.2024
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Collected payments and provided accurate change.
  • Performed other duties as assigned by management.
  • Scanned items and checked pricing on cash register for accuracy.
  • Answered customers' questions and provided information on store procedures or policies.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Welcomed customers, offering assistance to help find store items.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Resolved customer complaints professionally in accordance with company policy.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Customer Service Manager

Hobby Lobby
Novi
05.2018 - 12.2019
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Recruited and trained new employees to meet job requirements.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.

Skills

  • Point-of-sale operation
  • Team collaboration
  • Effective communication
  • Cash handling
  • Team leadership
  • Problem solving
  • Communication skills
  • Conflict resolution
  • Client relationship management
  • Attention to detail

Timeline

Farm Hand

DeBucks family farm
09.2024 - Current

Shipt Shopper

Shipt
08.2024 - Current

Cashier

Meijer
08.2023 - 08.2024

Customer Service Manager

Hobby Lobby
05.2018 - 12.2019

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Kristin Swoveland