Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristin Syharath

Dublin,CA

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Reliable courier with background in delivering packages safely and efficiently. AIM 2.0 certified, lead for Safety and morale QDST teams. Familiarity with route planning, running AM, PM and Saturday sorts. Strengths include punctuality, time management, quick learner, adapts well to change and ability to work under pressure.

Overview

18
18
years of professional experience

Work History

Swing Courier

FedEx
Pleasanton, CA
01.2014 - Current
  • Loaded and unloaded packages from trucks and containers.
  • Ensured all packages were properly labeled and sealed.
  • Followed safety protocols when loading, unloading, driving, and delivering items.
  • Assisted in the sorting and organizing of packages for efficient delivery routes.
  • Deliver and pick up packages promptly to and from customers by adhering to specified routes and time schedules.
  • Inspected and verified packages at pickup and delivery points to ensure correct contents and undamaged items.
  • Offered excellent customer service, resolving issues and answering queries at the point of delivery and pick up.
  • Provided excellent customer service by answering questions, handling complaints, retrieving, and accepting packages at the front counter of the station.
  • Ensured compliance with federal regulations governing transportation of hazardous materials.
  • Drives company vehicle to transport goods between locations safely and efficiently.
  • Adhered to traffic laws while operating company vehicle according to DOT regulations.
  • Loaded and unloaded vehicle with packages, ensuring secure and organized arrangement to prevent damage.
  • Organize and lead the safety and morale team meetings and activities.
  • Delegate tasks to other employees.
  • Participate in calls, read and make different reports.

Material Handler

FedEx
Oakland, CA
11.2013 - 01.2014
  • Loaded and unloaded trucks using best practices.
  • Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
  • Transported hazardous packages safely according to established protocols.
  • Sorted packages to accurate target locations, preventing unnecessary delays, and promoting productivity.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Moved ULD's to and from aircraft.

Customer Service Rep III

WPS
Madison, WI
05.2012 - 07.2013
  • Answered customer inquiries and provided accurate information regarding plans and claim questions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with plan selection, billing, claims and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls, providing frontline customer support or assistance with plans and claims.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Service Supervisor

Harris Bank
Rockford, IL
09.2010 - 05.2012
  • Trained and managed staff to ensure quality customer service.
  • Monitored daily performance of team members to ensure compliance with company standards.
  • Conducted weekly meetings with team members to discuss goals and objectives.
  • Maintained comprehensive records of employee attendance, performance reviews, and disciplinary actions taken.
  • Resolved escalated customer issues in a timely manner while maintaining high satisfaction ratings.
  • Identified training needs among staff members and provided appropriate coaching sessions.
  • Provided guidance on best practices related to customer service processes.
  • Built strong relationships with customers through effective communication skills.
  • Established clear expectations for employees in terms of job duties and responsibilities.
  • Supervised team of employees and delegated duties and responsibilities to each member.
  • Delivered exceptional customer service and handled inquiries and complaints.

Universal Banker

AMCORE Bank
Rockford, IL
01.2009 - 09.2010
  • Provided customer service to clients by answering questions, resolving complaints and processing transactions.
  • Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
  • Assisted customers with online banking setup and troubleshooting issues.
  • Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
  • Processed deposits, withdrawals, loan payments and other financial transactions.
  • Verified customer identity through driver's license or other forms of identification.
  • Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
  • Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers.
  • Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
  • Attended weekly meetings with branch managers to discuss goals related to sales targets.
  • Conducted outbound calls to follow up on leads generated from marketing campaigns.

Senior Teller

Associated Bank
Madison, WI
08.2006 - 01.2009
  • Processed customer transactions accurately and efficiently, including deposits, withdrawals, transfers and loan payments.
  • Provided support to customers with inquiries regarding their accounts.
  • Assisted customers in opening new accounts, closing existing accounts and completing other account maintenance activities.
  • Balanced cash drawer daily and ensured accuracy of all transactions.
  • Performed periodic audits on teller operations to ensure compliance with bank policies and procedures.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Coached and mentored junior tellers on best practices for customer service and processing transactions.
  • Monitored cash levels throughout the week to ensure an adequate supply of currency was available at all times.
  • Responsible for the ordering of cash, coin, cashier check and teller ticket supplies,
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Balanced bank's vault of daily cash for withdrawals and deposits.

Education

High School Diploma -

Mukwonago High School
Mukwonago, WI
05-2005

Skills

  • Leadership
  • Organizational
  • Multi-Tasking
  • Communication
  • Computer and Microsoft
  • Delivery and pickup
  • Handheld scanning devices
  • Excellent driving skills
  • Working Independently
  • Schedule planning
  • Punctuality and reliability

Timeline

Swing Courier

FedEx
01.2014 - Current

Material Handler

FedEx
11.2013 - 01.2014

Customer Service Rep III

WPS
05.2012 - 07.2013

Service Supervisor

Harris Bank
09.2010 - 05.2012

Universal Banker

AMCORE Bank
01.2009 - 09.2010

Senior Teller

Associated Bank
08.2006 - 01.2009

High School Diploma -

Mukwonago High School

Similar Profiles

CREATE PROFILE
Kristin Syharath