Kristin Theriault
Operations Assistant
Leeds,Maine
Summary
A dedicated professional with expertise in organizational management and problem-solving. Strengths include streamlining workflow and improving team performance, backed by strong analytical skills and a positive attitude. Achieved a significant increase in process optimization, demonstrating reliability and a commitment to continuous improvement.
Overview
26
26
years of professional experience
Work History
Operations Assistant
Final Gift, LLC
09.2019 - Current
- Solve problems timely and effectively, ensuring customer satisfaction.
- Manage day-to-day department operations with effective workflow coordination.
- Assist operations manager with planning of routine operations and special projects.
- Facilitate smooth communication between departments by acting as a liaison when necessary, ensuring timely information exchange.
- Support daily operations by organizing office spaces for maximum functionality and ease of use.
- Provide hands-on training to new hires, ensuring they are well-equipped to perform their roles successfully from day one.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Process customer orders and invoices to support timely fulfillment and delivery.
- Collaborate with other departments to foster smooth operation of daily processes.
- Trained and supervised employees on office policies and procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff, prior to implementation of Customer Care Center (call center).
- Perform wide-ranging administrative, financial and service-related functions.
- Proofread and edit documents for accuracy and grammar.
Veterinary Technician
Auburn Animal Center
04.2015 - 09.2019
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Administered medications to animals in treatment and documented changes in condition.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Maintained clean examination rooms, equipment, surgical suite, and kennels to ensure safe and sanitary environments for both patients and staff members.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Collected patient biopsies, fecal, urine, and blood samples for laboratory analysis.
- Restrained animals to protect veterinarians from potential harm.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Maintained detailed records of animal health care and diagnostic treatments.
Senior Veterinary Technician
Greater Androscoggin Humane Society
09.2008 - 05.2010
- Improved shelter operations by effectively managing inventory and ordering supplies as needed.
- Reduced stress for several thousand shelter animals by utilizing low-stress handling techniques during examinations and treatments.
- Maintained cleanliness of exam rooms, isolation room, surgical suite, and kennel areas to ensure compliance with industry standards and regulations.
- Administered medications to animals in treatment and documented changes in condition.
- Greeted potential adopters and went over available services, outlined costs, and determined special needs of animals under care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Administer medications, vaccines and treatments to a variety of animal species.
- Educated adopters on nutrition, preventive health and other animal care.
- Trained and mentored other shelter staff.
Project Management Assistant
SCI Holdings, Inc.
04.2005 - 08.2008
- Supported Project Managers with scheduling, task assignments, and progress monitoring for on-time project completion.
- Relayed updates to senior team members and clients.
- Assisted in developing comprehensive project plans, resulting in timely project completion and stakeholder satisfaction.
- Organized, distributed, and tracked project documents.
- Updated charts and reports for accuracy and completeness.
- Conducted thorough research on industry trends and best practices to inform decision-making processes within the team effectively.
- Tracked project documents during every phase of development.
- Tracked project time and updated Excel spreadsheets.
- Provided administrative support by organizing travel arrangements, managing calendars, and preparing meeting materials as needed.
- Provided assistance with preparation of project-related reports, manuscripts and presentations.
- Handled administrative duties, filing, and errands.
- Researched and analyzed data to support project-related decisions.
Veterinary Assistant
Derby Pond Animal Hospital
02.1998 - 04.2007
- Answered owner animal health questions and advised on best care practices.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Assisted with euthanasia procedures humanely and compassionately to minimize suffering.
- Improved client relations through effective communication and education on pet health needs.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Contributed to teamwork flexibility, adaptability, willingness learn new skills, support colleagues, achieve practice goals and objectives.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Assisted in administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Administered medications to animals in treatment and documented changes in conditions.
- Observed animals for signs of distress or illness.
- Restrained animals for examinations and treatments.
- Prepared and administered diets and feedings according to instructions.
Education
Associate of Arts - Liberal Arts And Sciences
Community College of Vermont
Newport, VT05.2008
Skills
- Positive and Professional Attitude
- Time Management
- Multitasking
- Excellent Communication
- Organizational Skills
- Self Motivated and Reliable
- Decision-Making
- Documentation and Recordkeeping
- Strong Problem Solver
- Task Prioritization
- Analytical Skills
- Goal Setting
- Proofreading and Attention to Detail
Timeline
Operations Assistant
Final Gift, LLC
09.2019 - Current
Veterinary Technician
Auburn Animal Center
04.2015 - 09.2019
Senior Veterinary Technician
Greater Androscoggin Humane Society
09.2008 - 05.2010
Project Management Assistant
SCI Holdings, Inc.
04.2005 - 08.2008
Veterinary Assistant
Derby Pond Animal Hospital
02.1998 - 04.2007
Associate of Arts - Liberal Arts And Sciences
Community College of Vermont
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