Kristin Trowbridge
Angel Fire,NM
Summary
Proven track record in enhancing customer satisfaction and retention, demonstrated at Supercuts where leadership and cosmetology expertise significantly boosted client loyalty. Skilled in relationship building and business management, adept at driving sales through exceptional service and active listening. Achieved consistent revenue growth by applying both hard and soft skills to exceed customer expectations. Results-focused at studio434 dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Hardworking and passionate job seeker with strong organizational skills eager to secure next chapter in life. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Cosmetologist
Self Employed
02.2020 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets
- Maintained internal accuracy and transparency controls in accounting and bookkeeping.
- Demonstrated high level of customer service to increase retention and satisfaction
- Processed payments, entering sales in register for prompt customer service
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences
- Contributed to the salon's positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
Hairstylist
Studio434
08.2017 - 02.2020
- Built loyal clientele through exceptional customer service and attention to detail in styling techniques
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients
- Increased revenue through effective customer service and inventory management
- Provided pre- and post-service consultations to accurately assess clients' needs.
Stylist/Nail Technician
La Bella
10.2016 - 05.2017
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary
- Worked with men, women and children to complete haircuts on daily basis
- Educated customers on products to maximize benefits
- Developed strong relationships with clients, leading to increased repeat business and referrals
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients
- Monitored current trends to understand fashions and better serve customer needs.
Manager
Supercuts
04.2014 - 10.2016
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
CSR, Sales
Nusenda Credit Union
01.2011 - 11.2013
- Built strong relationships with clients, leading to repeat business and referrals
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions
- Exceeded monthly quotas consistently by effectively managing time and prioritizing tasks aligned with organizational objectives
- Established rapport quickly using active listening skills that led prospects down funnel towards eventual conversion into loyal clientele base.
Education
No Degree - Cosmetology
Olympian Academy of Cosmetology
Woodland Hills, CA02.2014
Skills
- Social skills
- Selling and Upselling
- Relationship building and management
- Reflective listening
- Relationship Building
- Sales expertise
- Decision-Making
- Clear Communication
- Licensed Cosmetologist
- Active Listening
- Friendly Communication
Timeline
Cosmetologist
Self Employed
02.2020 - Current
Hairstylist
Studio434
08.2017 - 02.2020
Stylist/Nail Technician
La Bella
10.2016 - 05.2017
Manager
Supercuts
04.2014 - 10.2016
CSR, Sales
Nusenda Credit Union
01.2011 - 11.2013
No Degree - Cosmetology
Olympian Academy of Cosmetology
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