Kristin Vaden-Borg
Fort Worth,TX
Summary
Hardworking, passionate and organized Veteran with customer service, multitasking and time management abilities. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Devoted to giving every customer a positive and memorable experience. Known for effectively managing client records and ensuring smooth intake processes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Intake Administrator - Field Investigator
JNR Adjustment
02.2025 - Current
- Assist in organizational efforts by entering data and communicating through email, teams and answering phones.
- Use computer for various applications.
- Create, maintain, and enter information into Bloodhound database.
- Complete forms in accordance with company policies in Encore.
- Maintain positive working relationships with fellow staff and management.
- Dispatching and call management.
- Demonstrate self-reliance by meeting and exceeding workflow needs.
- Work with clients, technicians and investigators via phone call and email communication.
Customer Service Representative
Fort Worth Fabric Studio
11.2023 - 12.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative
BSN Sports
07.2022 - 06.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Made outbound calls to obtain account information.
- Fielded customer queries, providing clear, accurate answers to technical questions and support requests.
- Followed-up with sales teams and customers with complex issues to coordinate resolutions.
- Processed customer orders, exchanges and returns and kept customers informed about progress.
- Communicated with sales department and account executives to update account information.
Operations Supervisor
TTN Fleet Solutions
04.2021 - 04.2022
- Assist in organizational efforts by entering data and answering phones.
- Work with vendors, clients and drivers.
- Dispatching and Call Management.
- Prioritize and organize tasks to efficiently accomplish service goals.
- Demonstrate self-reliance by meeting and exceeding workflow needs.
- Maintain positive working relationship with fellow staff and management.
- Trained, mentored and motivated employees to maximize team productivity.
- Built strong operational teams to meet process and production demands.
Dispatch & Accounting Manager
Brown Service Company
09.2018 - 06.2021
- Use computers for various applications, such as database management or word processing.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Create, maintain, and enter information into databases.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, and maintaining documents.
- Schedule and confirm appointments for customers.
- Handled accounting operations such as updating journal entries, pursuing collections and reconciling accounts.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Evaluated and approved billing invoices and expense reports to monitor and ensure cash flow and cost containment.
Substitute Teacher
Eagle Mountain-Saginaw ISD
10.2014 - 09.2018
- Instruct students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations.
- Adapt teaching methods and instructional materials to meet students' varying needs and interests.
- Establish clear objectives for all lessons, units, and projects and communicate those objectives to students.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided notes and reports on school day activities to primary teacher.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Engaged students in discussions to promote interest and drive learning.
Operations Manager
The Children's Place
06.2012 - 02.2013
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service.
- Inventory stock and reorder when inventory drops to a specified level.
- Assign employees to specific duties.
- Examine merchandise to ensure that it is correctly priced and displayed.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Review inventory and sales records to prepare reports for management and budget departments.
Security Officer
Point 2 Point Global Security, Inc
10.2009 - 10.2011
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.
- Answer alarms and investigate disturbances.
Assistant Store Manager
Little Caesars Pizza
01.2003 - 06.2008
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Inventory stock and reorder when inventory drops to a specified level.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Assign employees to specific duties.
- Enforce safety, health, and security rules.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Education
Associate of Applied Science - Office Technology Professional
Tarrant County College
Hurst, TX05.2016
High School Diploma -
W.E. Boswell High School
Fort Worth, TX05.2006
Skills
- Data entry
- Call management
- Customer service
- Workflow optimization
- Time management
- Reporting and documentation
- Multitasking
- Detail-oriented
- Document management
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Computer skills
- Organizational skills
Certification
-Office Technology
-Administrative Specialist
Timeline
Intake Administrator - Field Investigator
JNR Adjustment
02.2025 - Current
Customer Service Representative
Fort Worth Fabric Studio
11.2023 - 12.2024
Customer Service Representative
BSN Sports
07.2022 - 06.2023
Operations Supervisor
TTN Fleet Solutions
04.2021 - 04.2022
Dispatch & Accounting Manager
Brown Service Company
09.2018 - 06.2021
Substitute Teacher
Eagle Mountain-Saginaw ISD
10.2014 - 09.2018
Operations Manager
The Children's Place
06.2012 - 02.2013
Security Officer
Point 2 Point Global Security, Inc
10.2009 - 10.2011
Assistant Store Manager
Little Caesars Pizza
01.2003 - 06.2008
High School Diploma -
W.E. Boswell High School
Associate of Applied Science - Office Technology Professional
Tarrant County College
References
- Robin Doty-Cash - ABA Therapist 931-241-3412
- Payton Sellers - RBT with Bright Minds Texas ABA 469-428-0985
- Seth Thompson - Sales Pro with BSN Sports 214-773-9474