Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristin Valenzuela

Odessa

Summary

Adept at streamlining pharmacy operations, I enhanced patient care and increased efficiency at CVS Pharmacy. My expertise in medication dispensing and inventory management, coupled with exceptional problem-solving abilities and customer service, ensures optimal patient safety and satisfaction.

Overview

3
3
years of professional experience

Work History

Certified Pharmacy Technician

Walgreens
10.2024 - Current
  • Utilized barcode scanning technology to verify medication accuracy and prevent errors.
  • Prepared medications using pharmacy software for accurate dosage calculations.
  • Processed prescription orders, verifying information and resolving discrepancies.
  • Dispensed medications to patients following prescriptions, ensuring correct labeling and instructions.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Collected co-payments or full payments from customers.
  • Counted, measured, and compounded medications following standard procedures.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Lead Pharmacy Technician

CVS Pharmacy
09.2021 - 12.2023
  • Supervised Number pharmacy technicians and coordinated day-to-day assignments.
  • Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
  • Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Counted, measured, and compounded medications following standard procedures.
  • Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
  • Reviewed and verified customer information and insurance provider information.
  • Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
  • Collected co-payments or full payments from customers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Ensured patient safety with diligent monitoring of drug interactions and proper dosage instructions.
  • Contributed to the development of pharmacy policies and standard operating procedures, aligning practices with organizational goals.
  • Participated in outreach efforts such as community health fairs to raise awareness of the pharmacy''s services and offerings.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.
  • Resolved third-party billing, computer system and customer service issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Education

GED -

Midland College
Midland, Texas, TX
2021

Skills

  • Attention to detail
  • Problem-solving skills
  • Data entry
  • Customer service
  • Insurance billing
  • Medication dispensing
  • Team collaboration
  • Filling prescriptions
  • Pharmaceutical calculations
  • Workflow optimization
  • Drug storage procedures
  • Patient confidentiality
  • Insurance verification
  • Advanced math skills
  • Inventory management
  • Time management
  • Empathy and patience
  • Verbal and written communication
  • Refill requests
  • Proper labeling
  • Proper labeling procedures
  • Stocking medications
  • Pharmacy operations
  • Prescription labeling
  • Patient paperwork
  • Insurance confirmation
  • Confidentiality and HIPAA
  • Processing payments

Timeline

Certified Pharmacy Technician

Walgreens
10.2024 - Current

Lead Pharmacy Technician

CVS Pharmacy
09.2021 - 12.2023

GED -

Midland College

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Kristin Valenzuela