Kristin Vasquez
Floydada
Summary
Experienced in fast-paced environments with a proven ability to adapt to change. Results-driven professional with a strong track record of delivering high-quality work. Excellent communication and teamwork skills contribute to achieving organizational goals and providing exceptional service. Committed to continuous learning and professional development to enhance skills and performance.
Overview
9
9
years of professional experience
Work History
Sales Agent
Extra Space Storage
Remote
05.2024 - Current
- Assist customers in selecting products tailored to individual needs.
- Scan locations for optimal pricing, enabling customers to save money, and finalize purchases.
- Place special orders, or call other stores to find desired items.
- Answer customer inquiries regarding product features, pricing, and availability.
- Worked with fellow sales team members to achieve group targets.
- Attend weekly team meetings to review performance goals and objectives.
- Develop customized sales techniques to successfully sell and upsell services to new and existing clients.
Call Center Representative
AT&T
Lubbock
07.2021 - 01.2023
- Documented AER for each call to ensure compliance and accountability.
- Assisted customers in accessing AT&T accounts online and via phone.
- Resolved technical issues related to phone, internet, satellite, or online account ID.
- Promoted and sold AT&T services and products, including phones, watches, tablets, and laptops.
- Engaged customers considering account cancellation by providing tailored solutions to retain loyalty.
- Informed customers about money-saving opportunities to enhance satisfaction and trust.
- Established strong connections with customers through friendly interactions on every call.
Subject Matter Expert (SME)/Call Center Agent
VXI Global Solutions
Lubbock
08.2019 - 06.2021
- Managed diverse call types, including new service inquiries and disconnections.
- Facilitated bill payments and addressed billing inquiries effectively.
- Executed account modifications, such as adding or removing services and promotions.
- Created and discussed contracts while upgrading and adding equipment.
- Established security measures for accounts and guided clients through online processes.
- Assisted customers with app downloads and usage related to specific services.
- Provided comprehensive support by answering various customer questions.
Shift Leader
Style Encore
Lubbock
08.2018 - 07.2019
- Managed store opening and closing operations, including shift paperwork and cash register duties.
- Conducted money counting and organized merchandise to maintain inventory accuracy.
- Ensured cleanliness of store interior and exterior to enhance customer experience.
- Monitored security alarms to safeguard store assets during operation.
Cashier/Customer Service
711 Franchise
Lubbock
11.2017 - 06.2018
- Maintained customer satisfaction through effective greetings and service.
- Handled monetary transactions with accuracy during shifts.
- Finalized shift paperwork, ensuring records were accurate.
- Cleaned both inside and outside areas of store to promote hygiene.
- Tracked lottery ticket and tobacco product counts for inventory control.
- Arranged and stocked merchandise strategically for customer convenience.
FID Processor
Walmart Distribution Center
Plainview
12.2016 - 10.2017
- Oversaw shipment handling of merchandise weighing five to 150 lbs.
- Managed tagging of equipment for accurate inventory tracking.
- Placed items on conveyor belts to ensure efficient processing.
- Removed items from conveyor belts while maintaining workflow continuity.
- Uphold production and safety regulations to guarantee workplace compliance.
Call Center Agent/Customer Service Representative
Xerox
San Antonio
12.2015 - 10.2016
- Oversaw Sam's Club calls, managing membership creation and cancellations efficiently.
- Delivered online support for account modifications and inquiries.
- Informed customers about merchandise pricing, sales, and promotions actively.
- Monitored shipments while editing orders placed online as needed.
- Collaborated with third-party companies to provide resolution for customer queries.
Education
High School Diploma -
Floydada High School
Floydada, TX05.2013
Skills
- Shift management and scheduling
- Pricing strategy
- Cash handling and cashiering
- Cold calling and upselling
- Computer proficiency
- Culinary skills
- Account management
- Sales and merchandising
- Microsoft Office applications
- CRM software expertise
- Team collaboration with Microsoft Teams
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Sales Agent
Extra Space Storage
05.2024 - Current
Call Center Representative
AT&T
07.2021 - 01.2023
Subject Matter Expert (SME)/Call Center Agent
VXI Global Solutions
08.2019 - 06.2021
Shift Leader
Style Encore
08.2018 - 07.2019
Cashier/Customer Service
711 Franchise
11.2017 - 06.2018
FID Processor
Walmart Distribution Center
12.2016 - 10.2017
Call Center Agent/Customer Service Representative
Xerox
12.2015 - 10.2016
High School Diploma -
Floydada High School
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