Summary
Overview
Work History
Education
Skills
Professional Development And Skills
Timeline
Generic

Kristin V. Holseberg

2001 Pelham Rd, Greenville ,SC

Summary

Specialized Scheduler with over 20 years of expertise in coordinating patient appointments and radiology services, demonstrating an can do approach to healthcare administration. Proficient in Microsoft Teams, Epic, and Telehealth, with a strong focus on enhancing patient service and operational efficiency. Known for professionalism and compassion when interacting with patients and families. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients.

Overview

25
25
years of professional experience

Work History

Intake Specialty and Radiology Coordinator

Shriners Hospital for Children
Greenville, SC
06.2023 - Current
  • Coordinated scheduling for new patient appointments with families and guardians.
  • Enter CPT and diagnosis codes for patient referrals and patient orders.
  • Enhanced pre-appointment workflows by obtaining custody and consent forms as per protocols.
  • Verified all documents were correctly filled out ahead of appointment bookings.
  • Supported telehealth service scheduling, assisted families with creating MyChart accounts for patients, and obtained all necessary documents for virtual visits.
  • Managed appointment cancellations and rescheduling, minimizing gaps in physicians' schedules.
  • Coordinated pediatric MRI and ultrasound schedules across medical facilities.
  • Partnered with healthcare personnel to enhance scheduling procedures.
  • Coordinated with corporate billing office for setting up payment plans.
  • Checked patient insurance and collected pre-authorizations from providers.

Front Office/Intake Coordinator

Shiners Children’s Orthopedic Specialist
01.2013 - Current
  • Welcomed patients and families upon arrival to Shriners facilities and complete accurate registration for patient.
  • Assisted uninsured patients by registering them for financial support programs.
  • Provided insight into multiple health facilities and coverage plans.
  • Processed new patient referrals efficiently.
  • Coordinated appointment scheduling for families of new patients across 8 surgeons, 4 physician assistants, and specialty clinics.
  • Collected and archived data for incoming surgical cases.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Office Coordinator

University Medical Group- Surgery
Greenville, SC
01.2011 - 12.2013
  • Coordinates management of day-to-day activities in the surgeon's front office.
  • Managed office and surgery schedules for 12 surgeons and 1 nurse practitioner.
  • Assisted physicians and front office staff with Epic update training.
  • Leads the office in customer service satisfaction by elevating the level of care.
  • Verified daily deposits, reviewed billing audits and resolved discrepancies.
  • Maintained and updated the monthly calendar to ensure accurate physician availability.
  • Implemented front office policies and procedures at newly integrated surgery offices at GHS.
  • Formulated consistent workflow guidelines for in-office tasks.

Patient Practice Specialist

University Medical Group- Surgery
Greenville, SC
01.2009 - 01.2011
  • Performed patient check-in and check-out processes accurately and efficiently.
  • Managed initial contact with patients across multiple communication channels.
  • Processed copay transactions efficiently and redirected patients for unresolved balances.
  • Organized and maintained appointment schedules.

Insurance Specialist/Office Manager

Life Chiropractic Center
James Island, SC
01.2000 - 01.2009
  • Managed daily operations to optimize efficiency and focus on patient needs.
  • Verify and file all insurance claims in a timely manner.
  • Maintained patient records in compliance with all proper state and federal regulations.
  • Facilitated copay and service fee collections.
  • Scheduled appointments for new and established patients for physicians and massage therapy.
  • Assisted with outside outreach programs in educating and promoting of physician and physical therapy services.

Education

Massage Therapy -

Pinewood Myotherapy
01.1994

Associate of Arts -

Brevard College
01-1990

High school -

Eastside High school
01.1988

Skills

  • Epic Super User
  • Microsoft Word
  • Microsoft Publisher
  • Microsoft Outlook
  • Microsoft Teams
  • Zoom
  • HIPAA compliance
  • Workflow optimization
  • Medical terminology proficiency
  • Diagnostic imaging coordination
  • Time management proficiency

Professional Development And Skills

  • Epic Super User
  • Young Professionals at GHS
  • Microsoft Word
  • Publisher
  • Outlook
  • Microsoft Teams
  • Zoom

Timeline

Intake Specialty and Radiology Coordinator

Shriners Hospital for Children
06.2023 - Current

Front Office/Intake Coordinator

Shiners Children’s Orthopedic Specialist
01.2013 - Current

Office Coordinator

University Medical Group- Surgery
01.2011 - 12.2013

Patient Practice Specialist

University Medical Group- Surgery
01.2009 - 01.2011

Insurance Specialist/Office Manager

Life Chiropractic Center
01.2000 - 01.2009

Massage Therapy -

Pinewood Myotherapy

Associate of Arts -

Brevard College

High school -

Eastside High school

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Kristin V. Holseberg