Kristin Von Werne
Seaford,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Petsmart
01.2008 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Pet Care Specialist
Petsmart
01.2008 - Current
- Handled animals safely and remained calm in different situations.
- Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
- Tracked information about pet health, behavior and food and fluid intake for diagnostic purposes.
- Documented pet care activities, immunizations and treatments delivered.
- Completed routine check-ups to assess animal health and chronic or acute concerns.
Bakery Associate
Wegmans
01.2009 - 01.2010
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
Emerald Card Phone Service Representative
H&R Block
01.2008 - 01.2009
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Education
Bachelor of Science - Technical Studies
SUNY Farmingdale
Farmingdale, NY05.2008
Associate of Science - Business Communications
SUNY College of Technology At Alfred
Alfred, NY05.2005
Skills
- Business Development Understanding
- Delivery Scheduling
- Quality Assurance Controls
- Report Creation
- Customer Relationship Management
- Customer Account Management
Accomplishments
Employee of the month at Petsmart
Timeline
Bakery Associate
Wegmans
01.2009 - 01.2010
Customer Service Representative
Petsmart
01.2008 - Current
Pet Care Specialist
Petsmart
01.2008 - Current
Emerald Card Phone Service Representative
H&R Block
01.2008 - 01.2009
Bachelor of Science - Technical Studies
SUNY Farmingdale
Associate of Science - Business Communications
SUNY College of Technology At Alfred
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