Kristin Wactor
Oak Grove,LA
Summary
Organized and efficient professional with several-year history in office administration and services for industry organizations. I have many years of managerial history. I am efficient in all office technology and Microsoft Office software. I have taken courses in advanced Excel. I am quick to learn and catch on to new things.
Overview
18
18
years of professional experience
Work History
Business Office Manager
Carroll Health And Rehab
Oak Grove, LA
06.2021 - 10.2024
- Maintained employee records, including payroll, background checks, vacation time and benefits information.
- Organized filing systems for easy retrieval of documents.
- Provided customer service support to clients by responding to inquiries in a timely manner.
- Performed HR activities, such as recruitment, interviewing candidates, and onboarding new hires.
- Compiled reports from various departments on a regular basis.
- Performed Accounts Receivable activities.
- Supervised business office staff and administrators, driving office operations.
- Maintained and balanced Resident Trust Fund bank account.
- Coordinated payroll processing, including verification of hours, calculation of earnings, and distribution of paychecks.
- Provided administrative support to senior management as needed.
- Handled confidential information with discretion and integrity.
- Managed daily operations within the business office, ensuring efficient workflow and productivity.
- Performed Certified Dietary Manager duties for the first year including scheduling staff and placing grocery orders while staying with in the required budget.
- Answered phones promptly and directed calls appropriately.
- Acted as liaison between management team members, staff and external vendors.
Customer Service Representative
Smith Insurance Services
Oak Grove, LA
07.2018 - 06.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected payments and made deposits.
- Wrote P&C and Commercial insurance policies under the licensed broker.
Business Office Manager
West Carroll Care Center
Oak Grove, LA
06.2006 - 03.2018
- Managed office budget and ensured accurate financial records were kept.
- Organized filing systems for easy retrieval of documents.
- Provided customer service support to clients by responding to inquiries in a timely manner.
- Medicare, Medicaid, and private insurance billing for skilled and long-term patients.
- Maintained and balanced the Resident Trust Fund bank account.
- Handled confidential company information in accordance with established protocols.
- Answered phones promptly and directed calls appropriately.
- Established and maintained filing systems to support office personnel.
- Reviewed invoices for accuracy to identify cost savings.
Education
High School Diploma -
Oak Grove High School
Oak Grove05-1998
Skills
- Office Management
- Business operations management
- Payroll Management
- Records Management
- Financial Administration
- Account Reconciliation
- Human Resources Management
- Administrative Support
- Employee Onboarding
- Office Administration
- Document Management
- Human Resources
- Payroll Processing
- Meal Preparation
- Purchasing and procurement
- Cost Control
- Food presentation
- Department management
- Customer Service
Timeline
Business Office Manager
Carroll Health And Rehab
06.2021 - 10.2024
Customer Service Representative
Smith Insurance Services
07.2018 - 06.2021
Business Office Manager
West Carroll Care Center
06.2006 - 03.2018
High School Diploma -
Oak Grove High School
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