KRISTIN WALDMAN

To drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers.

Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts.

I ensure: our check-out service is fast and efficient for our customers’ and cost-effective for the IKEA store. payment is handled in a reliable, efficient, accurate and friendly way. customers are guided to the appropriate check-out support to the check-out co-worker in their daily work.

My aim is to create a positive experience for our customers, so they will want to return and shop with us again. We use the IKEA tools and expertise of our colleagues to support us in achieving this.

• Leading a team of coworkers who are highly trained in a specialist position
• Successful navigated the team to transition from working with the EBP to working multiple customers
• Successfully rolled out new processes to Kitchen services in 4/2019
• Managed and completed training in Salesforce, a complex system to streamline and coordinate the customer in every aspect of the buying process
• Developed coworkers who created training plans for new coworkers entering the department, and who successfully trained the Pax team to learn the Host role, become fluent in selling services, and become competent in Quicksale
• Developed coworkers who became leaders in Salesforce and trained the team to successfully navigate this complicated software
• Provided excellent customer service to many kitchen customers, resolving delivery and availability issues and escalations
• Recognized 4 times by Kitchen customers whom I worked with in Resolutions
• Final business result in 2019 was N/A, 2020 was N/A
• Developed a strong working relationship with our Installation partners, Traemand, which had a direct impact on the business by providing a more seamless experience for the customer during their kitchen buying process
• Developed relationships with Com&In and SSSS(?), to ensure the best presentation of the product, roomsets and installations of new kitchens in the showroom.

• Liaison between the customer and the delivery team, technicians and sales professionals
• Uses communication and problem solving skills to ensure a satisfactory and appropriate resolution for every customer
• Fields phone calls from delivery team, technicians on the road, and customers
• Provides the customers support and peace of mind during the back half of their furniture purchase to ensure an excellent experience in every channel
• Thinks quickly in a fluid and complex environment and navigates multiple computer applications at once
• Independently makes informed decisions to build trust in the relationship with the customer
• Consistent follow up with the customers to close every case.

• Responsible for guiding the customer through every aspect of the furniture purchase experience
• Using tried and true selling techniques to engage and explore with customers, and present and bring the customer to a buying decision
• Job includes a commitment to upholding the Jordans expectation for delivering an exceptional experience to each and every customer
• Required to master and navigate the software necessary and to ensure accurate orders with very little room for error
• The expectation is to learn and retain product information on a vast and diverse array of products
• Expected to maintain professional and timely correspondence with every customer to ensure the customers total satisfaction.

• Responsible for the training and development of sales staff and management team
• Managed payroll spending and scheduling to maximize company revenue
• Was involved in all aspects of visual display and merchandizing
• Made strategic merchandizing decisions to ensure maximum profit and sales success
• Recruited and trained a new sales team and management team and provided timely feedback and reviews to bring out the best of every team member
• Showed a 10% reduction in shrink for 2013-2014
• Showed a 20% business increase in 2013 and 23% in 2014
• Was also the district operation liaison for the district sales managers.

• Responsible for the training and development of sales staff and management team
• Managed scheduling to maximize company revenue and control spending
• Was involved in all aspects of visual display and merchandising
• Made strategic merchandising decisions to ensure maximum profit and sales success
• Held quarterly staff training meetings to implement the company's Art of the Sale coaching modules.

• Appointed to oversee all aspect of business management during the Store Managers absence
• Responsible for management, training and developing of staff
• Implemented a new product training program used district-wide
• Conducted yearly reviews of a staff of 35-50 employees
• Oversaw all aspects of store operations and inventory
• Recruited, hired and trained a new management team
• Showed a comp increase of 25% during the quarter.

• Responsible for training and development of sales team
• Oversaw back of house operations
• Managed payroll spending and scheduling to maximize company revenue and maintain budget allowances
• District-wide trainer for newly developed scheduling software
• Participated in and managed floorsets for a 10,000 square foot store.

• Assisted store manager with all aspects of business, including hiring and development of staff, inventory management and operations, and visual displays
• In my time there, I renovated the stockroom, implemented a system for processing and executing floorsets, and participated in a district visual team that met monthly in the Braintree location
• Showed a 6% comp increase for time spent in position.

• Store restaurant trainer for newly hired servers
• Store trainer in classroom sessions for new servers
• Assisted management in supervision of staff nightly duties
• Promoted to key holder position
• Assisted store management with scheduling of server staff.

• Opened and operated a home day care providing top notch care for parents
• Full time and state endorsed
• Took care of 5-6 children per day
• Participated in state funded meal program to ensure proper nutrition.

• Responsible for training and development of sales staff
• Managed a team of carefully selected clientele specialists
• Participated in floorsets and managed departments to ensure maximum product presentation
• Regional Training manager overseeing classroom style training modules for new employees.